We are hiring an Assistant Vice President, Residential Underwriting--Calgary!
Reporting To: Vice President, Residential Underwriting
Full-Time/Part- Time: Full Time
Posting Date: May 26, 2026
Closing Date: June 5, 2026
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 20.7
Office Location: Calgary, AB
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity:
The First National Financial Residential Underwriting Division provides underwriting expertise and services to the Canadian Mortgage Broker channel.
Reporting to the Vice President, Residential Underwriting, the Assistant Vice President provides leadership to a management team in meeting the goals of the Division, including established volume targets, productivity goals, and quality standards. Residential Underwriting teams consist of Mortgage Underwriters, Associate Mortgage Underwriters and Mortgage Funders. Under the guidance and leadership of the Assistant Vice President, the Division is responsible for the assessment of mortgage applications to make sound lending decisions in adherence with the established mortgage underwriting policies and guidelines. The teams also have responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications. First National prides ourselves on our focus on service and operational excellence.
Leadership Responsibilities:
- Build and maintain broker relationships and provide an exceptional service experience
- Work collaboratively with First National sales teams to ensure strong mortgage broker relationships
- Manage escalations and concerns to ensure broker loyalty and retention
- Lead and manage the branch’s underwriting activities while adhering to the underwriting guidelines
- Monitor volumes and capacity to ensure established turn-around targets are met
- Review internal and external auditing results to ensure company guidelines and procedures are properly adhered to
- Ensure adherence to policies/procedures related to AML requirements
- Implement appropriate action plans for improvements and efficiencies, where applicable.
- Analyze credit and property risk to provide lending decisions on mortgage applications at the highest risk and/or dollar value
- Review approved and rejected applications to assess risk
- Lead management meetings and departmental meetings to ensure policy and process changes are understood and implemented
- Set performance goals and conduct annual performance reviews
- Provide oversight on recruitment, compensation, and performance management activities within the department/branch
- Act on behalf of the organization with property manager for the building/facilities related to lease agreements, where applicable
- Complete special projects as assigned
Knowledge and Skills Needed:
- People management and leadership skills—coaching, feedback, development, and mentorship of managers of people, individuals, and teams
- Ability to build and maintain strong relationships
- Ability to influence decisions with internal and external stakeholders
- Experience in working on formal projects, an asset
- Strong aptitude for service excellence
- Ability to manage and resolve conflict
- Strong communication skills—both written and verbal
- Strong analytical skills
- Effective problem solving and decision- making skills
- Ability to manage pressure in an environment of high volume and high expectations
- Strong knowledge of AML requirements
- Competent in working with basic pc software and working knowledge of the suite of Microsoft office products
Education/Certification/Experience Requirements:
- 10+ years Canadian residential mortgage experience
- Experience with Mortgage Brokerage industry, preferred
- Experience with mortgage regulatory requirements, an asset
- Holds provincial mortgage agent and/or broker license (an asset)
- Post-secondary education preferred
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Long periods of time in stationary position/sitting
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Why join First National?
- Competitive compensation
- Comprehensive benefits program (i.e., Group Medical and Dental, Health Spending Account, Maternity and Parental Leave Top Up, Group RRSP matching)
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank residential mortgage lenders. We provide residential mortgages exclusively through the mortgage broker channel. We are also Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a Great Place To WorkTM and we are proud that our employee engagement feedback results exceed benchmarked results for our industry.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, colour, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities. Please contact Human Resources at
[email protected] should you need an accommodation at any point in the recruitment process.
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