Company Overview
REACH Edmonton is a dedicated community-based organization committed to enhancing public safety through innovative crime prevention initiatives. As a center of excellence, REACH Edmonton works collaboratively with community groups, organizations, and residents to develop impactful solutions that foster safer neighborhoods.
Job Summary
POSITION TITLE
Communications and Community Engagement Manager
REPORTS TO: Director, Communications and Community Engagement
DIRECT REPORTS TO THIS POSITION:
· Communications and Community Engagement staff, as assigned
· Students and contractors, as assigned
PURPOSE OF THE POSITION
The Communications and Community Engagement Manager provides strategic leadership for REACH Edmonton’s communications, public engagement, stakeholder relations, and community outreach activities. This position develops and implements integrated communications and engagement strategies that strengthen public awareness, build meaningful partnerships, promote REACH’s mission, and supports community safety initiatives.
Working collaboratively across all organizational units, the Manager contributes to communications planning and leads community engagement events and initiatives, while ensuring all activities align with REACH’s Strategic objectives and commitment to equity, diversity, inclusion and belonging.
The Manager, supports organizational change initiatives, identifies emerging opportunities, manages communications and community engagement projects, uses data and evaluation to inform communications and engagement strategies, and represents REACH with professionalism, credibility and integrity throughout the community.
KEY ACCOUNTABILITIES
1. Strategic Communications & Brand Leadership
· Assist the Director with implementing integrated communications and community engagement strategies aligned with REACH’s Organizational Plan.
· Assist in developing communication plans supporting organizational initiatives, programs, funding announcements and strategic priorities.
· Ensure consistent organizational messaging and brand standards across all communication channels.
· Oversee website content, newsletters, publications, annual reports, digital communications, and social media platforms.
· Provide strategic communications advice and support to leadership and project teams.
· Support and contribute to crisis and issues communications in collaboration with senior leadership.
· Support the REACH Team with communication needs.
2. Community Engagement & Partnership Development
· Build and maintain collaborative relationships with community organizations, Indigenous communities, government, funders, businesses and strategic partners.
· Represent REACH on committees, working groups, conferences, and community events.
· Design and facilitate inclusive community engagement activities using trauma-informed and culturally responsive approaches.
· Identify emerging community needs, issues, trends and opportunities that support community safety and well-being.
· Foster collaborative partnerships that strengthen community capacity and increase awareness of REACH programs and initiatives.
· Support cross-sector collaboration that advances organizational priorities.
3. Training, Events & Outreach
· Lead the planning, coordination, promotion and evaluation of community events, training events and outreach initiatives and volunteer management.
· Coordinate event logistics, stakeholder participation, promotional materials and communications.
· Develop educational resources and awareness materials that support community safety initiatives.
· Evaluate communications and outreach activities using data and stakeholder feedback to improve future initiatives.
· Ensure all communications and engagement activities reflect REACH’s values, strategic priorities and brand standards.
4. Leadership & Team Development
· Supervise, coach, mentor and support assigned staff.
· Foster a collaborative, inclusive and psychologically safe work environment.
· Conduct performance reviews and provide ongoing coaching and constructive feedback for direct reports.
· Support employee learning, professional development and continuous improvement.
· Encourage innovation, accountability, collaboration and service excellence.
· Build positive working relationships across all organizational departments.
5. Strategic Planning, Evaluation & Organizational Support
· Develop performance measures and evaluate communications and engagement initiatives.
· Prepare reports, briefing notes, presentations, Board materials and communication updates.
· Contribute to organizational planning and continuous improvement initiatives.
· Monitor trends and implement emerging technologies, AI tools and best practices in communications, stakeholder engagement and community development.
· Perform other duties consistent with the position.
DECISION-MAKING AUTHORITY
The Communications and Community Engagement Manager, along with the Director, Communications and Community Engagement exercises independent judgment in developing communications strategies, managing stakeholder relationships, planning engagement initiatives, prioritizing work, allocating resources within approved budgets and recommending improvements to organizational communications. Decisions with significant financial, strategic or organizational impact are made in consultation with the Director, Communications and Community Engagement.
FINANCIAL RESPONSIBILITY
· Develop and manage the Communications and Community Engagement budget.
· Monitor project and event budgets.
· Coordinate procurement of communications, marketing and promotional materials.
· Manage vendor relationships related to communications, events, design, printing, photography and digital services.
· Ensure responsible stewardship of departmental resources.
QUALIFICATIONS
· Bachelor’s degree in Communications, Public Relations, Marketing, Community Development, Human Services or related experience. An equivalent combination of education and experience may be considered.
· Minimum five (5) years of progressively responsible experience in communications, stakeholder engagement, public relations or community development.
· Demonstrated success developing and implementing strategic communications and public engagement initiatives.
· Experience supervising staff and leading cross-functional projects.
· Experience building collaborative partnerships across multiple sectors.
· Experience in the non-profit sector is considered an asset.
KNOWLEDGE, SKILLS & ABILITIES
· Strategic communications planning
· Brand management
· Public engagement and facilitation
· Exceptional writing, editing, and presentation skills
· Stakeholder relationship management
· Project and event management
· Strategic communications planning
· Program evaluation and performance measurement
· Data analysis and reporting
· Digital communications and/or content management systems
· AI-enabled communication tools and emerging technologies
· Microsoft 365 and communications software
· Leadership, coaching, mentoring and conflict resolution
· Strong organizational and time management skills
· Ability to manage multiple priorities and competing deadlines
· Commitment to equity, diversity, inclusion, belonging and reconciliation
· Knowledge of trauma-informed and culturally responsive engagement practices
WORKING CONDITIONS
· Hybrid position
· Regular attendance at community meetings, conferences and public events.
· Occasional evening and weekend work.
· Occasional travel within the Edmonton region.
Join us at REACH Edmonton to make a meaningful impact on community safety through dynamic communication and inclusive engagement!
Pay: $70,000.00-$79,198.60 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Wellness program
- Work from home
Work Location: Hybrid remote in Edmonton, AB T5J 1G4
