alberta call center supervisor Jobs – 14 Openings This Week

Swing Shift Supervisor
Mustang Freightways Ltd. —Calgary, AB
- $65,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Call Centre Supervisor
The Brick —Edmonton, AB
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
19h
Call Centre Supervisor
Trans Global —Edmonton, AB
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
19h
Team Lead, Customer Experience and Insights
City of Calgary —Calgary, AB
- $115,627–$144,534 a year
- Full-time
- Customer service
- Analysis skills
- Project management
8d
Technical Support Supervisor
Canadian Fiber Optics Corp —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Global Reservations Supervisor
Pursuit Collection —Calgary, AB
- Weekends as needed
- Hybrid work
- Hospitality
- Hotel
- Continuous improvement
Manager, Customer Experience and Direct Sales
Alberta Motor Association —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Sales Team Manager - Calgary
Neilson Financial Services —Calgary, AB
- $75,000–$90,000 a year
- Weekends as needed
- Bilingual
- Sales
- English
Quick apply
7d
Parts Technician - Sales Lead
Global Wholesale Machinery —Nisku, AB
- $45,000–$70,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply

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Swing Shift Supervisor

Mustang Freightways Ltd.
Calgary, AB

Quick apply

Job details

Full-time

Skills

Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Logistics
Forklift
Supervising experience
AS400
Warehouse experience
Communication skills

Full job description

Role Summary

The Swing Shift Operations Supervisor is responsible for overseeing daily warehouse and dock operations, and drivers, during assigned swing shifts, including days, evenings, nights, and holiday coverage as required. This role ensures freight is handled safely, efficiently, and accurately while maintaining productivity, customer service, and compliance with company policies and transportation regulations.

Key Responsibilities

Cover for supervisors absences and operational absences
Supervise daily dock and warehouse operations in an LTL environment.
Coordinate inbound and outbound freight activities to ensure on-time loading and unloading.
Monitor freight handling practices to reduce damages, shortages, and operational delays.
Lead, coach, and support dock workers, forklift operators, and drivers during assigned shifts.
Ensure all employees follow company safety procedures, safe work practices, and regulatory requirements.
Conduct shift start-up meetings, communicate operational priorities, and address workplace concerns.
Monitor staffing levels and assist with scheduling to meet operational demands across multiple shifts.
Investigate and document incidents, accidents, damages, and service failures.
Complete operational reports, productivity tracking, and shift summaries.
Work closely with dispatch, customer service, and management teams to maintain service standards.
Ensure proper use and inspection of equipment including forklifts, pallet jacks, and dock equipment.
Support employee training, onboarding, coaching, and performance management.
Assist with disciplinary processes and policy enforcement when required.
Maintain a clean, organized, and efficient warehouse environment.
Respond to operational issues and provide after-hours leadership support as needed.

Required Qualifications

Two years supervisory experience in transportation, warehousing, or LTL operations.
Strong understanding of LTL freight handling, dock operations, and warehouse processes.
Experience working in a fast-paced transportation or logistics environment.
Knowledge of workplace safety regulations and transportation industry best practices.
Strong leadership, communication, and conflict resolution skills.
Ability to multitask and make decisions in a high-pressure environment.
Proficient with computers and operational software systems such as Outlook, Excel, Word, AS400
2 years forklift experience.
Previous experience shunting considered an asset.
Ability to work flexible hours, including rotating shifts, evenings, nights, and holidays.
Strong work ethic and positive team attitude
Able to deal with people tactfully, diplomatically, and professionally at all times
Previous experience with dispatch/call center environment an asset
Excellent customer service/communication skills

Core Competencies

Leadership, Coaching and Mentoring
Ethics and Integrity
Customer Focus
Teamwork
Communication
Planning and Organizing
Time Management
Adaptability/ Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Problem Solving
Accountability and Dependability
Development and Continual Learning
Enforcing Laws, Rules and Regulations

Working Conditions

Manual dexterity required to use desktop computer and peripherals
Overtime as required
Lift and move freight of varying sizes and weights up to 50lbs., with or without mechanical assistance, while maintaining safe work practices.
Ability to stand and walk for extended periods, work in varying warehouse conditions, and handle the physical demands associated with loading and unloading freight.
Required to operate a forklift, pallet jack, power jack, or shunt truck.
Ability to respond quickly to operational issues on the dock floor, including physically assisting where required

Mustang Freightways Ltd is an equal opportunity employer. We are committed to building a culture of inclusivity and accessibility by promoting and encouraging a welcoming, respectful, and diverse workforce.

Please reach out to [email protected] / [email protected] if you require accommodations during the application process.

Quick apply

Refine Your Search

call center supervisor jobs in alberta

Swing Shift Supervisor

Call Centre Supervisor

Call Centre Supervisor

Team Lead, Customer Experience and Insights

Technical Support Supervisor

Global Reservations Supervisor

Manager, Customer Experience and Direct Sales

Sales Team Manager - Calgary

Parts Technician - Sales Lead

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