Job Summary:
Mount Norquay is hiring a Summer Lift Attendant Supervisor for the Summer season! If you enjoy leading a team, providing excellent customer service, and working outdoors, we are looking for you! This is an exciting opportunity to work outdoors in the beautiful Canadian Rockies while gaining valuable experience in a fast-paced, guest-focused environment.
Duties
- Supervising and supporting the daily operations of the Summer Lift Attendant team
- Ensuring guests are safely loaded and unloaded while adhering to all operational and safety procedures
- Monitoring lift operations and ensuring all procedures are followed consistently
- Training, mentoring, and providing guidance to Lift Attendants
- Providing excellent customer service and resolving guest concerns in a professional manner
- Assisting with staff scheduling, breaks, and daily task assignments
- Communicating operational information and responding to situations through the radio system
- Assisting with ticket scanning and guest flow management as required
- Supporting the department with maintaining a safe, efficient, and positive work environment
Requirements
- Previous customer service experience required
- Previous work at a ski resort considered an asset
- Previous supervisory or leadership experience considered an asset
- Strong communication and interpersonal skills
- Physically fit and able to work outdoors in varying weather conditions
- Able to perform tasks in accordance with company policies and procedures
- Wear company uniform at all times and adhere to grooming policies
- Ability to lead by example and work effectively in a team environment
This position offers an exciting opportunity to lead a dynamic team while ensuring guests enjoy a safe and memorable summer experience at our resort.
Perks include free Via Ferrata experiences, free e-bike rentals, food discounts, retail discounts, Staff Accommodation and More!
Inclusion Statement:
Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds . If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you
If you require accommodation during the application or interview process, please contact us at [email protected].
Job Types: Full-time, Seasonal
Contract length: 5 months
Pay: $19.50 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Ability to commute/relocate:
- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
