alberta reservation center associate Jobs – 3 Openings This Week

Front Desk Agent
Grand Inn and Residence —Grande Prairie, AB
- From $16 an hour
- Full-time
- Customer service
- English
- Hotel
Quick apply
3d
Front Office Supervisor
Concord Hospitality Enterprises —Calgary, AB
- Weekends as needed
- Hotel
- Supervising experience
- Phone etiquette
8d
Front Office Supervisor
Element by Westin Calgary Downtown —Calgary, AB
- Weekends as needed
- Hotel
- Supervising experience
- Phone etiquette
Quick apply
9d

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Rental Centre Associate
OSR OnSite Rentals Co Inc —Toronto, ON
You’ll help customers choose the right tools, explain safe operation, and turn equipment quickly to maximize availability and performance. A Day in the Life.
$20–$25 an hour
Quick apply
Revenue Manager, Revenue Management Advisory Services
Marriott International, Inc —Mississauga, ON
The Revenue Manager releases group rooms back into general inventory and maintains clean booking windows for customers. Promotes and protects brand equity.
$71,000–$98,000 a year
3d

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Front Desk Agent

Grand Inn and Residence
Grande Prairie, AB

Quick apply

Job details

Full-time
3 days ago

Skills

Computer operation
Customer service
English
Front desk
Hotel experience

Full job description

Job Description

SCOPE AND GENERAL PURPOSE

Full Time/ 4 shifts per week

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

MAIN DUTIES

Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision
Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company
Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue per Available Room and contribute to achieving or exceeding the department
Be competent in the use of the computer in line with laid down
Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our
Send faxes, make photocopies, as required by the guest ensuring correct charging for all business services.
Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer relationship.

REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Reliable, Punctual, Honest and Team Player individual.

Pay: From $16.00 per hour

Work Location: In person

Quick apply

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