Program Assistant, Seniors Social Supports
Organization: Calgary Seniors
Location: Calgary, Alberta, hybrid
Employment Type: Full-Time, 37.5 hours/week
About Calgary Seniors
At Calgary Seniors, we believe aging should be filled with connection, confidence, and joy not barriers, isolation, or endless red tape. We provide practical, human-centered support that helps older adults navigate challenges, access resources, and stay connected to community.
Our culture is built on action, warmth, and innovation. We step up when there is a need, challenge the status quo when better solutions are possible, and prioritize relationships because connection is at the heart of well-being.
About the Role
Calgary Seniors is looking for a Program Assistant to support the daily operations of our volunteer-powered programs within the Seniors Social Supports (S3) department.
The Program Assistant helps ensure smooth coordination between clients, volunteers, and staff so that older adults receive timely, organized, and high-quality community-based support.
With a focus on behind-the-scenes operations, this role supports client registrations and eligibility screening, volunteer and client communications, service coordination and follow-up, volunteer onboarding and recognition, data collection, and impact reporting.
This role is a great fit for someone who is highly organized, detail-oriented, comfortable with technology, and genuinely enjoys supporting people and keeping programs running smoothly.
What You’ll Do
In this role, you will:
- Assist with client registration, eligibility screening, and service coordination for S3 programs.
- Support volunteers and Program Coordinators with logistics, communication, and follow-up.
- Respond to client and volunteer inquiries by phone and email with warmth and professionalism.
- Provide onboarding support and ongoing communications to volunteers.
- Assist with volunteer recognition and stewardship activities to ensure volunteers feel valued and supported.
- Enter and maintain accurate information in program systems, databases, and trackers.
- Collect and compile program evaluation data, including participation, satisfaction, outcomes, and trends.
- Track volunteer participation and support grant deliverables, impact summaries, and reporting.
- Contribute to storytelling efforts by capturing client experiences, volunteer feedback, and program outcomes.
- Work closely with Program Coordinators and Managers to support smooth day-to-day program operations.
- Identify patterns, share insights, and suggest opportunities for process improvements.
- Participate in team meetings, planning sessions, community events, and agency-wide activities.
- Participate in cross-departmental projects and process improvements that strengthen program delivery.
- Contribute to knowledge-sharing and agency-wide initiatives that align with Calgary Seniors’ strategic priorities.
- Assist with documentation, reporting, and other administrative tasks as required.
What You Bring
We are looking for someone with:
- A degree or diploma in Human Services, Community Development, or a related field.
- 2+ years of experience in administrative support, volunteer coordination, program delivery, or a related role.
- Strong organizational and multitasking abilities, with excellent attention to detail and time management.
- Experience managing program logistics, scheduling, communications, and follow-up.
- Strong interpersonal and communication skills with a professional, friendly, and supportive approach.
- Comfort responding to client and volunteer inquiries with warmth, discretion, and problem-solving.
- Proficiency with Microsoft Office Suite, SharePoint, client management systems, and volunteer management systems.
- A commitment to learning and maintaining knowledge of all Calgary Seniors programs and services to support referrals, collaboration, and client-centered care.
- Proven ability to work collaboratively with interdisciplinary teams, including Social Work, volunteer engagement, Fund Development, Administration, and leadership.
- High emotional intelligence, with the ability to navigate sensitive situations, adapt communication styles, and build trust with diverse clients, staff, volunteers, and stakeholders.
- Strong critical-thinking and problem-solving skills.
- Resilience and self-awareness, with the ability to work effectively in the context of trauma and practice appropriate self-care to sustain long-term effectiveness.
- A valid driver’s license, reliable vehicle, and appropriate insurance.
- A satisfactory Police Information Check and Vulnerable Sector Check.
- Legal entitlement to work in Canada.
Working Conditions
This is a full-time position based in Calgary, Alberta, working 37.5 hours per week.
The Program Assistant has a strong in-office presence due to the administrative and collaborative nature of the role. Some local travel within Calgary may be required for program activities, community events, or other organizational needs.
Why Join Calgary Seniors?
At Calgary Seniors, your work matters every day. You’ll be part of a compassionate, creative, and action-oriented team that believes older adults deserve meaningful connection, practical support, and opportunities to remain engaged in their communities.
This role offers the opportunity to work behind the scenes to strengthen programs that make a real difference. Whether you’re helping a volunteer get started, coordinating support for a senior, improving a process, or tracking the impact of our programs, your work helps ensure older adults receive consistent and meaningful support.
Compensation
Salary: $50,000 per year
How to Apply
Please submit your resume and cover letter to Shannon McSweeney at:
[email protected]
In your cover letter, please tell us why this role interests you and how your experience in volunteer coordination, program delivery, client service, or community-based work would help you succeed as our Program Assistant.
Calgary Seniors is committed to building an inclusive, respectful, and welcoming workplace. We encourage applications from people with diverse backgrounds, identities, experiences, and perspectives.
Pay: $50,000.00 per year
Benefits:
- Dental care
- On-site parking
- Vision care
Work Location: Hybrid remote in Calgary, AB T1Y 5E1
