Union: Non-Union
Base Location: Northreach Society Helping Hands Division Location
Employment Type: Full-Time - Temporary
Wage: Commensurate with experience
Shifts: Monday - Friday, 8:30 a.m. – 4:30 p.m.
Vehicle Requirement: Yes
Application Deadline: Friday, June 26, 2026
About Northreach Society
Northreach Society is a non‑profit organization based in Grande Prairie, Alberta, dedicated to improving health and well‑being across Northern Alberta. Our mission is to build a respectful, comprehensive, and dignified network of support for all populations through collaboration, education, health promotion, and injury prevention.
We provide a broad range of community‑based services, including overdose prevention, STBBI testing and support, risk‑reduction and injury‑prevention supply distribution, and additional health‑promotion initiatives. These include programs addressing food insecurity through our Helping Hands Division.
Guided by our vision of a safe and inclusive world free from discrimination, Northreach Society works to empower individuals and strengthen communities through innovation, compassion, and respect. Our organization is supported by a dedicated team of staff, collaborative partners, and a committed board of directors who work together to deliver essential programs that promote health, dignity, and community well‑being across the region.
Northreach Society strives to create a welcoming and inclusive workplace. We encourage applications from Indigenous Peoples, Black and other racialized individuals, people with lived or living experience, and others who bring diverse perspectives. We are committed to equity in hiring and ensure that all candidates are fairly considered based on their strengths and experience.
Position Overview
The Pantry Operations & Volunteer Supervisor is responsible for overseeing the daily operations of the Helping Hands food pantry while leading all aspects of volunteer engagement. This role ensures the pantry operates efficiently, safely, and with dignity, while fostering a positive, inclusive, and rewarding volunteer experience.
The position includes recruiting, training, scheduling, supervising, and recognizing volunteers who support pantry services, food distribution, and community initiatives. The Supervisor provides hands-on leadership to volunteers, supports customers accessing services, maintains inventory, and coordinates community donations.
As a key member of the Helping Hands team, this role contributes to Northreach Society’s mission by strengthening community connections and reducing food insecurity. By promoting respect, collaboration, and inclusion, the Supervisor helps build a committed volunteer base and ensures high-quality service delivery to all community members
Key Responsibilities Include:
Pantry Operations
- Oversee the day-to-day operations of the food pantry.
- Ensure pantry guests receive respectful, welcoming, and efficient service.
- Coordinate food intake, sorting, storage, and distribution.
- Monitor inventory levels and assist with food ordering and procurement, or as directed by Helping Hands Development Lead
- Ensure compliance with Food Banks Canada/ Food Banks Alberta, food safety, sanitation, and organizational standards.
- Maintain accurate records of inventory, donations, and pantry usage.
- Ensure the pantry, storage areas, refrigerators, and freezers remain organized and clean.
- Assist with food drives, special events, and community outreach activities.
Volunteer Coordination
- Provide administrative support for volunteer coordination and management, including scheduling assistance, communications, and record‑keeping.
- Maintain volunteer records, participation logs, and related documentation.
- Support volunteer engagement, coordination, and recognition activities as directed by program leadership.
Primary Care Clinic Presence (Safety & Operational Support Only)
- Recruit, onboard, train, and support pantry volunteers.
- Develop volunteer schedules and coordinate shift coverage.
- Provide supervision, guidance, and recognition to volunteers.
- Foster a positive, inclusive, and engaging volunteer environment.
- Track volunteer hours and maintain volunteer records.
- Assist volunteers in understanding organizational policies, procedures, and safety requirements.
- Address volunteer concerns and provide ongoing support and coaching
Client & Community Relations
- Build positive relationships with pantry guests, community partners, and donors.
- Respond to client concerns in a professional and compassionate manner.
- Support initiatives that improve food access and community engagement.
- Represent the organization positively within the community.
Education & Certification
- Post-secondary education in Human Services, Nonprofit Management, Community Development, or a related field, or a combination of education and relevant experience
- Minimum 1–2 years of experience in volunteer coordination, customer service, food security, social services, retail, warehousing, or a related field
Additional Requirements:
- Criminal and Vulnerable Sector Check.
- Valid driver’s license and access to reliable transportation
Additional Qualifications (Preferred):
- Experience supervising staff and/or volunteers is considered an asset
- Strong leadership, organizational, and interpersonal skills
- Excellent communication and conflict-resolution abilities
- Ability to work both independently and collaboratively in a team environment
- Proficiency with Microsoft Office and volunteer management or scheduling software
- Experience with data tracking, reporting, and maintaining accurate records
- Food Safe certification (or willingness to obtain)
- Valid driver’s license and access to reliable transportation are considered assets
- Understanding of food security issues and a passion for community service preferred
- Experience with event planning, outreach, or community engagement is an asset
Core Competencies:
- Leadership & Team Development: Ability to guide, support, and motivate volunteers while fostering a respectful and inclusive environment
- Volunteer Engagement & Relations: Skilled in building trust, encouraging participation, and creating meaningful volunteer experiences
- Communication & Interpersonal Skills: Clear, empathetic, and professional communication with diverse individuals and groups
- Relationship Management: Ability to establish and maintain strong, collaborative relationships with volunteers, staff, and community partners
- Conflict Resolution: Ability to address concerns and resolve issues fairly, respectfully, and effectively
- Organization & Time Management: Strong ability to manage multiple priorities and meet deadlines in a dynamic environment
- Problem-Solving & Adaptability: Proactive and solution-focused approach, with the ability to adapt to changing needs
- Commitment to Service: Demonstrated compassion, professionalism, and dedication to food dignity and community supports.
Work Schedule and Conditions
This role involves a combination of administrative duties and hands-on work within pantry and warehouse environments. The position requires regular interaction with volunteers, staff, and community members in a fast-paced, service-oriented setting.
Occasional evening and weekend hours may be required to support operations and events
Work is performed in both office and physical environments with varying temperatures and activity levels
Regular use of computers, scheduling tools, and communication platforms is expected
Flexibility and adaptability are essential to meet evolving operational and community needs.
Physical Requirements
- Ability to lift and carry up to 50 lbs
- Ability to stand, bend, and move throughout the shift
- Comfortable working in warehouse, cooler, and freezer environments
Pay: $24.00-$28.00 per hour
Benefits:
- Casual dress
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
Ability to commute/relocate:
- Grande Prairie, AB T8V 5B6: reliably commute or plan to relocate before starting work (preferred)
Location:
- Grande Prairie, AB T8V 5B6 (required)
Work Location: In person
