Amherst, Ns Customer service coordinator Jobs – 2 Openings This Week

Service Appointment Coordinator / Warranty Administrator
Amherst Toyota —Amherst, NS
- $35,700–$42,000 a year
- Full-time
- Microsoft Office
- Data entry
- In-person
- Dental care
- Vision care
Quick apply
6h
B2B Sales Support Coordinator
Staples —Canada
- $37,100–$46,350 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Dental care
5d

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Service Appointment Coordinator / Warranty Administrator

Amherst Toyota
Amherst, NS

Quick apply

Job details

Full-time
6 hours ago

Benefits

Dental care
Vision care

Skills

Sales skills (Interpersonal skills)
Customer relationship building
Dealer management system (DMS) software
Data management software
Customer appointment booking
Client inquiry handling
Microsoft Office
Data entry software
Motor vehicle service advising experience
Inside sales
Warranty claims processing
Client services
Sales orientation
Customer service orientation
Data entry
Outbound calling
Client consultation
Phone etiquette
Sales and customer service experience
Communication skills
Dealership experience
Client interaction

Full job description

About Amherst Toyota

At Amherst Toyota, our service department is the heart of our business. We believe every phone call is an opportunity to build trust and deliver a modern, seamless customer experience. We are looking for an outgoing, detail-oriented Appointment Coordinator & Warranty Administrator to join our team.

Whether you come from an automotive background or a high-volume phone sales/customer service environment, if you have strong phone presence, great organization, and a positive drive, we want to hear from you!

The Role: What You’ll Do

This is a dynamic dual-role combining customer phone engagement with backend administrative precision (roughly a 70% phone/customer coordination and 30% warranty administration split).

Because every appointment booked directly drives our shop’s success, we view appointment coordination as a vital sales role. You won't just take calls—you'll consult with customers, build value in our maintenance services, and keep our service bays humming.

Key Responsibilities:

Customer Coordination & Booking (70%):
Handle incoming phone calls, online booking requests, and customer inquiries with high energy and professional phone etiquette.
Actively listen to customer needs, educate them on recommended maintenance schedules, and book service appointments to optimize shop capacity.
Perform outbound follow-up calls for unscheduled maintenance, open recalls, and service reminders.
Build genuine customer relationships and provide a friendly, confident initial point of contact for Amherst Toyota.
Warranty Administration (30%):
Review, code, and submit factory warranty claims to Toyota Canada accurately and promptly.
Monitor open warranty claims to ensure timely payment and resolve any rejected claims.
Tag, organize, and track warranty parts for return or audit compliance.
Maintain clean electronic records and precise schedule reconciliations in our Dealer Management System (DMS).

What We Are Looking For

Key Skill: Exceptional communication and phone presence. You view phone conversations as opportunities to sell an experience and build value.
Detail-Oriented: High accuracy when entering vehicle data, notes, and warranty claim coding.
Experience: Dealership experience (Service Advisor, BDC, or Warranty Admin) or knowledge of Toyota systems is a great bonus, but not required! We will fully train the right person with the right attitude and strong interpersonal skills.
Tech Savvy: Comfortable navigating digital databases, phone scheduling systems, and basic Microsoft Office.
Reliability: Strong work ethic, punctual, and able to multitask in a fast-paced environment.

Why Join Amherst Toyota?

Great Work-Life Balance: Consistent Monday to Friday schedule—enjoy your weekends off!
Comprehensive Benefits: Health, dental, and vision coverage package.
Employee Perks: Discounts on vehicle purchases, parts, and service.
Growth & Support: Hands-on training, ongoing Toyota product support, and a supportive team atmosphere.

Pay: $35,700.00-$42,000.00 per year

Work Location: In person

Quick apply

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customer service coordinator jobs in amherst, ns

Service Appointment Coordinator / Warranty Administrator

B2B Sales Support Coordinator

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