Amherst, Ns Service desk analyst Jobs – 2 Openings This Week

HELP DESK ANALYST
EPC Industries Limited —Amherst, NS
- Full-time
- Customer service
- Windows
- Microsoft Office
- Profit sharing
- Dental care
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8d

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HELP DESK ANALYST
EPC Industries Limited —Amherst, NS
Proactively manages the service desk calls to ensure that all client requests are recorded and updated as and when there is any progress, where appropriate.
Quick apply
8d

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Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
Demonstrated ability to extract relevant information from customers. Records, tracks, and updates all incidents, service requests (catalog items), and how-to…
$30–$36 an hour
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Onsite Service Desk Analyst - Contract
Compugen Inc —Toronto, ON
We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process.
$33–$35 an hour
10h

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HELP DESK ANALYST

EPC Industries Limited
Amherst, NS

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Profit sharing
On-site gym
Dental care

Skills

ITIL Certification
Customer service
SAP
LAN
Windows
Microsoft Office
CompTIA Network+
Computer networking
Organizational skills
College diploma
Communication skills
Active Directory
CompTIA A+
Time management

Full job description

Help Desk Analyst

Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do! We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team! This passion and pride have won us the distinction of being named one of Canada’s Best Managed companies for 17 years running.

Our Values say it best:

We enhance our lives by helping others succeed
We care about our clients, each other, and our communities
We are responsible for the outcome of our actions
We strive to do the right thing, even if it costs us

JOB SUMMARY:

The Help Desk Analyst role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain internal user resolution expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person hands-on help at the desktop level

JOB TASKS:

Proactively manages the service desk calls to ensure that all client requests are recorded and updated as and when there is any progress, where appropriate
Performs PC, Mac, handheld device, telephone, cell troubleshooting; provides end user support
Provides wide range of basic support to all end-user applications and / or direct to the relevant 3rd party support partner for resolution
Provides basic Local Area Network (LAN)
Installs new hardware and software as required
Setup new end-user equipment and install where necessary
Modifying or creating end-user specific documentation relating IT hardware and software
Participates in the after-hours on-call support rotation for the Information Technology Department
Provides infrastructure support to remote personnel and additional Emmerson Packaging sites

COMPETENCIES:

Excellent communication skills, both verbal and written
Proven ability to work well under pressure
Demonstrate strong customer service skills
Strong attention to detail and a commitment to accuracy; detail-oriented
Time-management and organizational skills; able to multi-task effectively
Must be willing to travel on an occasional basis as required
Experience supporting business critical systems, locally and remote
Troubleshooting skills to other technical areas (printers, photocopiers, fax machines, cabling)
Basic knowledge of Microsoft Active Directory, Group Policies, Cisco VoIP/IP PBX equipment, Quest Kace, and SAP
Good knowledge of IP addresses and basic network troubleshooting skills, MS Windows OS for Microsoft Office 365 Anti-Virus, Anti-spam, and Web Content Filtering products, PC, laptops, and handheld mobile devices

REQUIRMENTS:

College diploma in a related field or one years’ commercial experience.

PREFERRED:

ITIL foundation certification or above
CompTia Fundamentals, A+, Network+

What's in it for YOU?

Competitive wages
Comprehensive health and dental benefits
Defined contribution pension plan
Profit Sharing program
Training and development support
On site gym and cafeteria
Being part of an awesome team

If this sounds like you, please visit the careers section on our website and apply today at https://www.emmersonpackaging.com/careers/

Quick apply

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