amherst, ns service manager automotive Jobs – 3 Openings This Week

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- Full-time
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- Dental care
- Paid time off
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- Organizational skills
- In-person
- Store discount
- Wellness program
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Automotive Service Manager

Amherst Toyota
Amherst, NS

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care
Paid time off
Vision care

Skills

Automotive repair
Mechanic experience
Sales
Customer service
Dealership experience
Mechanical knowledge

Full job description

Administrative tasks

Plans department objectives, jointly with his/her supervisor, and attains them.
Prepares and manages the annual operating budget of the after-sales department.
Ensures that he/she is able to issue the reports required by general management and the manufacturer.
Devises and implements a marketing plan to solicit new clientele and maximize retention of existing customers.
Keeps abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
Is familiar with, and applies, the manufacturer’s warranty conditions and policies.
Ensures that all documents required by the manufacturer or the general manager are available and properly completed.
Verifies and follows up on orders for parts, together with the parts manager, to ensure a readily available supply.
Examines the rules applying to warranty policy, understands and implements guidelines with regard to warranties, sees that claims are appropriately processed and forwards details and clarifications on the warranties to customers.
Initials all work orders before they are submitted to the warranty department.
Advises the technicians responsible for repairs of the time allocated for each work order.
Maintains a topquality repair service and reduces returns to the shop. Intermittently checks work performed, to ensure that it meets strict quality standards.
Keeps up-to-date on new equipment and tools, and makes purchasing recommendations.
Sees to the cleanliness of the work areas and customer waiting room.
Liaises with representatives of the manufacturers.
Ensures that special tools are properly maintained and stored and that stock is sufficient.
Ensures that the customer files of the after-sales department are up to-date and easily accessible.
Prepares lists of labour costs for the more routine maintenance jobs.
Takes part in management meetings.

Tasks related to human resources

Verifies the performance of the employees in his/her department, making use of the appropriate reports, verification systems and surveys.
Hires, trains, motivates and advises after-sales department employees and ensures that they are productive.
Holds periodic meetings of department personnel.
Prepares the activity schedule of all department employees and enforces compliance.
Endeavours to promote harmony and a team spirit within his/her department, as well as with all other dealership departments.
Plans and/or organizes the technical training, and refers employees to appropriate training schools, as necessary.
Verifies the technicians’ daily productivity reports, as well as the documents used to prepare the payroll.
Regularly evaluates the performance of the personnel in the departments for which he/she is responsible.

Tasks related to customer service

Builds and maintains smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend.
Builds and maintains smooth relations with professional training schools, to facilitate personnel recruitment activities.
Ensures that all customers are welcomed as soon as possible, and that they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
Handles customer complaints as soon as possible, based on dealership guidelines.
Implements and maintains a customer satisfaction system for the after-sales department.
Analyzes all reports on customer loyalty and makes recommendations to his/her supervisor, where applicable.

Miscellaneous tasks

Is responsible for workplace health and safety.
Maintains a professional appearance.
Performs other tasks, based on management requirements and instructions.

Job Type: Full-time

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Flexible language requirement:

French not required

Ability to commute/relocate:

Amherst, NS B4H 4W6: reliably commute or plan to relocate before starting work (required)

Experience:

Service Manager: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

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service manager automotive jobs in amherst, ns

Automotive Service Manager

Drive Positive Impact as the General Manager at Land Rover Moncton

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