Amherst, Ns Technical support occupations Jobs – 5 Openings This Week

Tier 1 Technical Support Representative
Eastlink —Amherst, NS
- From $18.52 an hour
- Weekends as needed
- In-person
- Designated paid holidays
- Dental care
Bilingual Tier 1 Technical Support Representative
Eastlink —Amherst, NS
- From $19.52 an hour
- Weekends as needed
- Remote
- English
- In-person
- Designated paid holidays
- Dental care
IT Support Analyst
Torus Talent Consultants LTD —Canada
- $50,000–$65,000 a year
- Hybrid work
- Computer Science
- Research
- Windows
Quick apply
11d
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- $55,000–$65,000 a year
- Full-time
- Maintenance
- English
- Windows
- Wellness program
Quick apply
6d

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Technician
EASYKLEEN PRESSURE SYSTEMS —Sussex Corner, NB
Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues. Guide customers through troubleshooting and repair…
Quick apply
Distribution Center Support Analyst - Temporary
BFG Enterprise Services —Moncton, NB
Role: The Distribution Centre (DC) Support Analyst is responsible for providing technical support for hardware, Microsoft applications, telephone systems, and…
$25–$28 an hour
Quick apply
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Technical Analyst
Campbellford Memorial Hospital —Campbellford, ON
The technician also participates in IT projects, committees, and provides on-call support, with a development path toward advanced network and project…
$39.49–$49.22 an hour
Quick apply
10d
Product Support Analyst
CMiC —Toronto, ON
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software…
$45,000–$55,000 a year
Quick apply
11d

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support occupations in amherst, ns

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Tier 1 Technical Support Representative

Eastlink
Amherst, NS

Apply Now

Job details

Full-time

Benefits

Designated paid holidays
Dental care
Paid vacation

Skills

Call center experience
Client services
Customer service orientation
Client interaction
Help desk

Full job description

Req #3152

Designated office:
33 Alderney Drive
Dartmouth, NS
B2Y 2N4

This position is:
Remote (Work-from-Home) or on-site (Dartmouth NS, Sudbury ON, or St. John’s NL)

At Eastlink, great customer experiences start with great conversations. As a Tier 1 Technical Support Representative, you'll be a trusted resource for our customers when they need help the most. You'll troubleshoot technical issues, provide solutions, and deliver an exceptional customer experience across a variety of products and services. No two interactions are the same, so every day brings a new opportunity to learn, solve problems, and make an impact!

What You'll Be Doing
As a Tier 1 Technical Support Representative, you'll support Residential and Business customers through inbound technical support interactions. In this role, you'll:

Help customers with technical questions and service issues
Use available tools to diagnose and resolve issues
Guide customers through troubleshooting with patience and professionalism
Accurately document customer interactions and resolutions
Take ownership of customer concerns and work toward positive outcomes
Manage multiple priorities in a fast-paced environment
Work independently while contributing to team success
Meet customer experience and performance goals

What We're Looking For

Enjoy solving problems and learning new technology
Communicate clearly and build rapport with customers
Bring a positive attitude and customer-first mindset
Are reliable, accountable, and detail-oriented
Have experience in technical support, customer service, or a related field
Have call centre experience and are comfortable working toward performance goals
Have knowledge of Internet, TV, mobile, telephone, or security technologies (an asset)
Are available to work a flexible schedule, including evenings and weekends

Don't meet every requirement? We'd still love to hear from you if you have transferable skills, a willingness to learn, and a passion for helping customers!

About Eastlink
Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us
We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

Starting rate of $18.52/hour plus annual variable pay
Paid training and ongoing coaching to support your success
Opportunities for internal growth and promotion
Paid vacation and holidays
Comprehensive health and dental benefits
Pension plan
Employee discounts on Eastlink products and services

We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process

Apply Now

Refine Your Search

technical support occupations jobs in amherst, ns

Tier 1 Technical Support Representative

Bilingual Tier 1 Technical Support Representative

IT Support Analyst

IT Technician-Relocate to Port Hardy, B.C.

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support occupations in amherst, ns

Job seeker tools

Employer Tools

Browse

Stay Connected