About Round Lake Treatment Centre
Round Lake Treatment Centre (RLTC) is an Indigenous-led residential treatment centre specializing in addictions and trauma recovery. Our work is grounded in an Indigenous worldview that sees wellness as the balance of mind, body, spirit, and emotions while honouring each person’s connection to family, community, culture, and land.
We provide culturally grounded, trauma-informed care that restores dignity, safety, and connection. Every team member contributes to a healing environment through professionalism, accountability, healthy boundaries, and respect.
About the Role
Reporting to the Administration Manager and Executive Director, the Quality Assurance Coordinator supports organizational quality improvement, accreditation activities, performance measurement, and reporting systems.
This position assists with monitoring quality indicators, collecting and analyzing program data, conducting reviews and audits, preparing reports, and supporting compliance with accreditation standards and funder requirements.
Key Responsibilities
- Coordinate CARF accreditation activities and maintain accreditation documentation.
- Conduct internal file reviews, audits, and compliance monitoring.
- Track quality indicators, client outcomes, and program performance measures.
- Conduct client follow-up surveys and satisfaction surveys.
- Compile and analyze data to identify trends and opportunities for improvement.
- Monitor critical incidents and assist with trend reporting.
- Prepare quarterly and annual reports for leadership and funders.
- Support policy review and continuous quality improvement initiatives.
- Assist with staff education regarding quality standards and documentation requirements.
- Ensure cultural safety and trauma-informed principles are reflected in quality assurance processes.
- Maintain confidentiality and professional boundaries when handling sensitive information.
Qualifications
- Diploma in Business Administration, Office Administration, Health Administration, Quality Assurance, or a related field.
- Experience in administration, reporting, compliance monitoring, program evaluation, auditing, quality assurance, or a related area.
- Strong organizational and analytical skills.
- Proficiency with Microsoft Excel, databases, and reporting tools.
- Strong written communication and report-writing abilities.
- Ability to maintain confidentiality and exercise sound judgment.
Assests
- Experience working in health care, social services, addictions treatment, or non-profit organizations.
- Experience supporting accreditation activities, compliance processes, or quality improvement initiatives.
- Knowledge of trauma-informed care.
- Knowledge of Indigenous wellness approaches and culturally grounded service delivery.
- First Nations connection or experience working with Indigenous communities.
Our Workplace Culture
Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies. Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies.
Benefits
- Extended health and dental benefits
- Pension plan
- Employee Assistance Program (EAP)
- Life and disability insurance
- Vision care
- Paid time off
- Wellness program
- On-site gym
- On-site parking
- Discounted meals
Work Location
In person – Armstrong, BC
Application Questions
- Do you have experience with quality assurance, auditing, compliance monitoring, reporting, or program evaluation?
- Are you proficient in Microsoft Excel and data reporting?
- Are you legally entitled to work in Canada?
- Are you able to reliably commute to or relocate to Armstrong, BC?
Hiring Preference
Preference will be given to qualified First Nations applicants under Section 6 of the British Columbia Human Rights Code, which permits bona fide occupational requirements for Indigenous-led organizations such as Round Lake Treatment Centre to advance culturally grounded healing.
How to Apply
Send your cover letter and resume to:
Shelly Mitchell
Email: [email protected]
Fax: 250-546-3227
Subject line: Quality Assurance — Permanent Full Time Position
Pay: $22.00-$25.00 per hour
Benefits:
- Company pension
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Work Location: In person
