At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is posted as part of our seasonal hiring for Spring/Summer, 2026, part time seasonal roles available!
ROLE & RESPONSIBILITIES
- Assist with setup, delivery, and takedown of programming elements and activities
- Assist guest speakers, performers, or facilitators during scheduled programming
- Deliver exceptional hospitality
- Proactively engage guests—welcome them warmly and offer assistance before they ask
- Anticipate guest needs and go above and beyond to elevate their experience
- Identify opportunities to engage and assist guests
- Provide clear wayfinding and guidance to key locations
- Deliver interpretive information aligned with Pursuit storytelling standards
- Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving
- Assist with guest photos and create engaging, positive interactions
- Build strong knowledge of Banff Gondola and Pursuit offerings
- Share insights on the Canadian Rockies, including wildlife, geology, and local history
- Assist with managing guest flow and congestion throughout the building
- Maintain cleanliness and presentation of guest-facing areas
- Support Health & Safety initiatives and best practices
- Work closely with the guest experience team and collaborate with other departments to ensure consistent communication and guest messaging
REQUIRED SKILLS & QUALIFICATIONS
- Passion for delivering exceptional guest service and creating memorable experiences
- Strong knowledge (or willingness to learn) about the Banff Gondola and the surrounding natural environment
- Confident speaking to both individuals and large groups
- Proactive and comfortable initiating guest interactions
- Friendly, approachable, and team-oriented mindset
- Excellent communication skills with guests and team members
- Ability to work independently while staying connected to the team
- Creative mindset with a desire to enhance the guest experience
- Strong attention to detail
- Reliable, energetic, and self-motivated
- Ability to remain calm and make thoughtful decisions under pressure
- Comfortable delivering interpretive content aligned with Pursuit standards
- Fluent in English (written and spoken)
- Physically capable of standing, walking, and working in a dynamic indoor/outdoor environment
- Able to maintain high service standards in all weather conditions
- Previous guiding experience, second language, or First Aid certification are considered assets
- First Aid Training an asset
- Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
- Must consent to a criminal record check in alignment with our “Always Honest” value
The starting wage for this role is $18.00/hour.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
