Company Description
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
https://www.rimrockcareers.com/
Job Description
This role is about more than supervising a space, it’s about driving a vision. As the Fitness & Wellness Supervisor, you are a visible leader, an operational anchor, and a wellness ambassador. You lead from the floor, not from behind a desk.
You ensure our bathhouse, fitness centre, studios, hydrotherapy spaces, and pool deck operate seamlessly, safely, and to the highest luxury standards. With strong initiative, presence, and accountability, you create an environment where guests feel confident, cared for, and inspired, and where your team feels supported, motivated, and clear on expectations.
Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $21 per hour
Key Responsibilities
Guest Experience & Wellness Leadership
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Maintain a strong, welcoming, and professional presence within all bathhouse and wellness spaces.
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Lead by example in delivering refined, personalized, and attentive guest service.
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Support guests with orientation, guidance, and confidence within wellness facilities.
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Act as the escalation point for guest concerns, resolving issues with empathy, discretion, and efficiency.
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Uphold Rimrock Banff’s luxury service standards, wellness philosophy, and Emblems brand values at all times.
Daily Operations & Facility Oversight
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Oversee day-to-day operations of the fitness centre, studios, pool deck, hydrotherapy, and wellness spaces.
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Ensure facilities are consistently pristine, safe, and guest-ready throughout operating hours.
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Complete and oversee opening, closing, and mid-day operational checklists.
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Monitor equipment condition, cleanliness, and functionality; report and follow up on maintenance needs promptly.
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Maintain appropriate inventory levels of towels, amenities, water, and wellness supplies.
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Make real-time decisions to adapt to guest flow, capacity, and operational changes.
Team Leadership & Accountability
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Provide daily leadership to Fitness & Wellness Hosts as the primary on-shift leader.
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Set clear expectations around luxury service standards, professionalism, and wellness etiquette.
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Lead onboarding, training, and continuous coaching to build team capability and confidence.
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Deliver real-time feedback and performance guidance, addressing concerns promptly and constructively.
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Support scheduling, shift coverage, and time-off coordination to maintain operational continuity.
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Contribute meaningful input to performance evaluations in partnership with the Fitness & Wellness Manager.
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Foster a driven, collaborative team culture rooted in accountability, energy, and shared purpose.
Safety, Compliance & Risk Management
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Ensure all bathhouse and wellness policies are upheld and consistently enforced.
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Monitor guest activity to ensure safe and appropriate use of facilities and equipment.
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Respond to incidents and emergencies calmly, confidently, and in alignment with established protocols.
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Maintain strong working knowledge of emergency procedures, health & safety regulations, and sanitation standards.
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Ensure accurate and timely incident documentation and reporting.
Programming & Cross-Department Collaboration
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Support execution of wellness programming, classes, and special activations.
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Partner closely with the Fitness & Wellness Manager on audits, reporting, initiatives, and strategic projects.
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Collaborate with Front Office, Guest Services, Housekeeping, Engineering, and Expeditions to ensure a seamless and elevated guest journey.
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Identify opportunities to enhance operational systems and guest experience through innovation and initiative.
Qualifications
What You Bring
- Previous experience in fitness, wellness, hospitality, or luxury guest-facing environments.
- Supervisory or lead experience preferred.
- Strong operational mindset with a focus on results, efficiency, and consistency.
- CPR and First Aid certification (or willingness to obtain).
- Confident, persuasive communicator with a calm, professional, and service-driven presence.
- Ability to thrive in a fast-paced, evolving environment with multiple priorities.
- Comfort leading from the floor and making timely, independent decisions.
Bonus If You Bring
- Certification in fitness instruction, yoga, or wellness modalities.
- Experience in luxury spa or retreat environments.
- Strong knowledge of hydrotherapy practices and bathhouse etiquette.
Who You Are
You are driven, proactive, and energized by results. You thrive in dynamic environments where priorities shift and momentum matters. You see the big picture — and you move quickly to make it happen.
You are confident, engaging, and persuasive, able to motivate your team while building strong rapport with guests. You take initiative naturally, solve problems in real time, and remain composed under pressure.
You are not afraid to make decisions. You embrace innovation. You delegate details appropriately but remain accountable for outcomes. You lead with clarity, enthusiasm, and a strong commitment to excellence.
Drive the vision. Lead with confidence. Stay moved.
Physical Demands
- Prolonged standing and walking throughout wellness and bathhouse spaces.
- Ability to lift and move supplies up to 30lbs / 14kg.
- Exposure to warm, humid environments within hydrotherapy areas.
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits:
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
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Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
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Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
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One complimentary buffet meal per shift in our staff cafeteria.
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Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
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