Company Description
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
https://www.rimrockcareers.com/
Job Description
This role is about more than taking orders - it’s about setting the tone for a truly luxurious in-room dining experience while leading the standard for others to follow. As Lead In-Room Dining Server, you are the voice, guide, and first point of contact for every guest, while also acting as a key quality control presence within the team. You ensure every interaction, order, and delivery reflects precision, consistency, and the highest level of service.
Calm, attentive, and highly observant, you understand that exceptional service begins the moment a guest engages with you. As a mentor, you guide and develop team members in real time, reinforcing best practices, building confidence, and fostering a culture of accountability and excellence.
Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $17 per hour
Key Responsibilities
Guest Experience & Engagement
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Receive and manage In-Room Dining (IRD) orders with professionalism, warmth, and precision
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Guide guests through menus, offering thoughtful recommendations and pairings
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Translate guest needs into well-paced, accurate service execution
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Communicate VIPs, dietary restrictions, and special requests to kitchen and beverage teams
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Support curated breakfast journeys, elevated private dining, and luxury add-ons
Leadership & Mentorship
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Act as a quality control checkpoint before orders are dispatched
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Support training and mentoring of IRD Servers
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Maintain composure, clarity, and consistency during high-volume periods
Operational Excellence
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Coordinate closely with kitchen and beverage teams to ensure smooth order flow
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Ensure timing, accuracy, and presentation standards are met for every in-room delivery
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Maintain cleanliness, organization, and readiness of IRD order-taking stations
Qualifications
What You Bring
- Strong communication and guest engagement skills
- Experience in fine dining, luxury service, or elevated hospitality environments
- Ability to read guests and adapt tone and service style accordingly
- Deep menu knowledge and confidence in upselling thoughtfully
- Alberta ProServe Certificate required
- Calm, organized, and detail-oriented approach
Bonus If You Bring- Prior IRD experience in luxury hotels or resorts
- Experience mentoring or training service teams
- Knowledge of food and beverage pairings, including wine and specialty beverages
- Comfort working independently with a high level of technical accuracy
Who You Are
You are precise, patient, and thoughtful. You value structure, accuracy, and doing things correctly, every time. You thrive in an environment where attention to detail and composure are essential, and where your guidance can shape a guest’s experience from the first interaction.
You are reliable, observant, and supportive, ensuring that guests feel confident and cared for, while the IRD team operates seamlessly. Guests trust your expertise and clarity, knowing that every order is handled with accuracy, warmth, and attention to detail.
At Parker’s Table, your guidance ensures every in-room dining experience is delivered with calm confidence and luxury-led care.
Guide with precision. Work with intention. Stay moved.
Physical Demands
- Continuous standing and walking for extended periods
- Frequent lifting and carrying of trays, linens, or service items (up to 11lbs / 5kg; occasional up to 22lbs / 10kg)
- Frequent bending, reaching, and fine motor movements
- Ability to maintain composure and accuracy in a fast-paced, detail-oriented environment
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits:
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
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Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
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Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
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One complimentary buffet meal per shift in our staff cafeteria.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
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