Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
We’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.
You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.
Starting Rate: $26.21 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.21
Job Duties Include:
Qualifications
Your Skills & Qualifications:
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Previous experience in luxury hospitality, reservations, or concierge services
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Proven experience handling high-net-worth or VIP clientele
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Strong understanding of luxury hotel brands, destinations, and global travel trends
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Discretion and professionalism when handling sensitive guest information
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Exceptional verbal and written communication skills
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High emotional intelligence and cultural awareness
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Impeccable attention to detail and organizational skills
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Ability to manage multiple bookings and priorities simultaneously
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Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.
Additional Information
Job Perks & Benefits:
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Subsidized staff accommodation provided on-site for full time status employees
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One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
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Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
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Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
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Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
