Job Title: Customer Service Representative (Bilingual)
Location: Aurora, ON
Salary: $50K-$52K
Reports to: Customer Service Supervisor
Dotted line: N/A
Date: May 14, 2026
Screening: No AI used in the screening of candidates
Role: Existing Position
WORKING AT BROWNE
OUR PRODUCTS
Browne designs, manufactures, and distributes kitchenware products for professional, commercial and at-home use.
As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a result-oriented, value-added partner in the consumer and foodservice industries. For over 75 years, we have been committed to innovation in design, quality, and value, and to serving our many markets.
OUR BUSINESS
We are a diverse group of professionals with a wide range of expertise, united by the same purpose: to create innovative, high-quality kitchen products that enhance cooking and dining experiences, whether at home or in commercial establishments. We support dealers, retailers, distributors, restaurants and other businesses across North America and internationally. Our head office and Canadian warehouse are in Aurora, Ontario. Our products and services define us.
OUR TEAM
Our team of approximately 70 employees in Canada and the US are at the heart of our business. We have in-house employee teams in product design, marketing, operations, sales, supply chain, customer service, finance, information technology, human resources, warehouse operations, and logistics. Come and join our team!
JOB DESCRIPTION
Job Summary
This role provides customer service to customers in Canada and the US, providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries. This position is part of a consolidated Customer Service team of approximately 10 team members. French bilingual skills are required.
Position & Work Environment
§ This is an in-office role at our Head Office in Aurora, Ontario. Hours are 37.5 hours/week. Starting hours are 9:00 am to 5 pm Monday to Friday.
§ Benefits are provided after 3 months. Paid sick leave and paid Personal time off are provided.
§ This is a great opportunity to work for a medium-sized company with a warm, family-friendly, casual, and informal work environment.
§ This is not a role working a phone queue all day. There are very few calls, and most of the work is received via email or EDI orders.
Duties and responsibilities
§ Enter daily customer orders, either manually or via EDI (electronic data interface), across a large kitchenware product offering for customers in Canada and the US.
§ Enter customer sample requests to warehouses.
§ Respond to customer inquiries promptly and resolve product or service issues via email or phone.
§ Check daily open orders and back-order reports to ensure products are being shipped.
§ Work with Leaders for order availability/out of stock/shipping/pricing questions.
§ Work with the Microsoft Business Central ERP system.
§ Liaise internally with sales employees as needed for customer order questions.
§ Process warranty and defective product claims
§ Understand all pricing processes working with Finance as needed.
§ Escalate customer concerns when needed.
§ Assist other team members with daily work distribution and coverage.
Qualifications
§ Must be French bilingual with excellent spoken and written French skills
§ Post-secondary education preferred
§ 2-3 years of similar customer service or inside sales experience supporting a high volume of order entry and a variety of other customer support functions
§ Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries
§ This is a high-volume email/order-entry role, not a high-volume phone-queue role
§ Strong Microsoft computer skills, ability to learn in-house systems and adapt to technology quickly.
§ ERP system experience is required, along with good Excel skills
§ Attention to detail and the entry of numbers are required for order accuracy
§ Experience working in a team environment, demonstrating flexibility, adaptability and working in a high-volume, fast-paced environment
§ Strong problem-solving skills to understand processes, where customers may be experiencing issues, and how to resolve issues internally
Browne encourages interested and qualified candidates to apply with salary expectations and a resume.
For more information about Browne Group Inc., please visit: www.browneco.com. We thank all applicants for their interest; however, only those who most closely meet the qualifications and experience for this role will be contacted. No solicitation from agencies, please.
Browne is an equal opportunity employer and welcomes all qualified applicants. Please contact Human Resources at [email protected] if you are requesting an accommodation during the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Aurora, ON L4G 3X8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is an in-office Monday-Friday position from 9 am to 5 pm. Are you willing to commit to that?
- What is your salary expectation? Don't live in blank.
- Do you have experience working as a CSR in the CPG or manufacturing industry? If yes, how long?
- From where are you commuting, and how long is your commute to our office?
Language:
- French and English fluently (required)
Work Location: In person
