Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The role engages in service delivery for residents in the Facility and assist clients, who are seeking aid and assistance from or have been referred to the Facility with the initial intake.
ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.
- Provide the first point of contact for clients who are seeking assistance.
- Conduct initial screening of clients seeking admission and meet their individual needs through on-site services and/or referrals.
- Handle the admission, orientation, and evaluation of client’s understanding of rules; ensure ongoing enforcement of policies.
- Ensure the completion of intake procedures and paperwork when logging in new clients.
- Enter client information in the database and maintain daily bed register.
- Within the client’s existing environment encourage, where applicable, positive life-style alternatives Socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions, coping and problem-solving skills.
- Monitor client medication and ensure that medication is always secured in the front office.
- Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
- Report to Caseworker client progress, changes and/or regression in the client’s status.
- In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
- Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) resident’s whereabouts and document accordingly.
- Prepare Client information for regional monthly data reports.
- Distribute meal tickets, emergency food hampers and client supplies as required.
- Provide excellent customer service as a first point of contact with colleagues, clients, and community.
- Answer telephone, record and distribute messages with a high level of attention to detail.
- Accept and document all donations in a courteous manner.
- Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.).
- Monitor the access of all clients into the Facility.
- Responsible for safe evacuation of clients/residents from the building when necessary.
- Complete room checks and searches of client belongings upon entry to the Centre and throughout their stay.
- Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
- Complete other duties as required.
Performs other work-related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Facility’s leadership and staff, tenants of the facility.
External: Might have to communicate with community members, community groups/organizations, police, and agencies.
MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Shelter supervisor.
Direct reports: None.
May show others how to perform certain procedures and perform some work coordination.
FINANCIAL AND MATERIAL MANAGEMENT:
- Minimal material responsibilities.
- May be authorized to handle small amounts of cash to make small program purchases under the authority of their supervisor.
- The incumbent has no input into the annual budget.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
WORKING CONDITIONS:
- The incumbent’s work environment is typically in a supportive housing.
- This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
- The incumbent will work under the following disagreeable conditions:
- Odors
- Dealing with angry people
- Verbal abuse
- Work schedule affecting lifestyle
- Exposure to bodily fluids, bodily waste
- Exposure to drugs and alcohol
- The incumbent may have little to no travel required.
- The incumbent carries a pager/walkie talkie and will work shifts.
- The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
- Physical attacks by others
- Exposure to infectious diseases
- Exposure to bodily fluids
- Sharp objects
- Other dangerous situations
- Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.
- Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and Experience may be considered.
Education, Qualifications and Certifications:
- Completion of a formal post-secondary/college certificate program in social services or another Human Services Field e.g., Concurrent Disorders Certificate.
- Post-secondary diploma in Social Service Work or another Human Services Field will be considered as an asset.
- Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
- Current First Aid and CPR or willingness to obtain.
- Training in Naloxone administration and Mental Health First Aid would be assets.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.
Experience and Knowledge:
- One (1) year prior related experience, including experience in front line work in a social service setting.
- Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
Skills and Capabilities:
- Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
- Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns.
- Demonstrate effective interpersonal, organizational and time management skills.
- Ability to identify sensitive issues and maintain confidentiality.
- Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
- Demonstrated ability to work both independently and under supervision.
- Experience working with diverse populations, including those experiencing mental health and addictions.
- Ability to maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
- Demonstrated ability to use sound judgment when making decisions.
- To communicate effectively and efficiently in a positive manner as it relates to all levels of interaction with colleagues, clients and community.
- Experience with or willingness to learn program specific software such as HIFIS.
- A high degree of proficiency in duties as well as being able to handle and prioritize numerous tasks and evident desire for self-development, ability to follow detailed instructions.
- Sensitive and empathetic to vulnerability of clientele.
- Self-motivated and disciplined.
Compensation:
The target hiring range for this position is $20.09 to $25.11 with a maximum of $30.13.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
