Join us at InnPower as a Billing & Settlements Manager!
About Us
Located at 7251 Yonge Street in Innisfil, InnPower is one of the fastest growing electrical utilities in Ontario, servicing the Town of Innisfil and South Barrie. We serve our community as the local hydro utility – looking after the distribution (“wires”) business – with approximately 24,000 customers, and a service territory of 292 square kilometers.
We’ve created an inclusive culture where employees are encouraged to share new ideas and opinions, and have their voices heard!
Our Mission: To deliver the energy our communities depend on to grow and prosper, with a commitment to safety and reliability, and a passion for value-added services to our customers, employees, and shareholder.
Our Vision: To be one of Canada’s most innovative utilities, committed to boldly leading change, to create maximum value for our stakeholders.
Our Values:
- Health, Safety & Environmental (HSE) Stewardship
- Innovation & Sustainability
- Fiscal Prudence
- Fostering a Collaborative, Supportive & Respectful Culture
- Community Leadership & Presence
Why work for InnPower?
- Excellent health and dental benefits
- A great pension plan
- Employee Assistance Program for mental health & wellbeing
- We have a fantastic workplace culture!
The Opportunity
The Manager of Billing and Settlements is responsible for leading and overseeing all billing and utility settlement activities for InnPower and its affiliates, ensuring accurate, timely, and compliant billing for electricity, water, wastewater, and other services. The role provides operational leadership to billing staff, maintains strong billing controls and data integrity, and ensures effective reconciliation of revenues and settlements with market participants, municipalities, and service partners. Working collaboratively with Customer Service, Finance, Regulatory, and internal stakeholders, the position supports regulatory compliance and revenue assurance. The role also contributes to financial oversight, and continuous improvement initiatives that enhance operational efficiency, regulatory compliance, and customer experience.
Responsibilities include, but not limited to:
- Provide overall leadership and accountability for all billing activities across the organization, including electricity, water, wastewater, thermal, and gas billing.
- Ensure all bills are accurate, timely, and compliant with applicable legislation and regulatory requirements.
- Oversee billing cycles, adjustments, corrections, and re-bills, ensuring strong record-keeping and audit trails.
- Maintain the integrity and accuracy of billing data within the Customer Information System (CIS) and related systems; conduct regular reviews to identify and resolve billing errors.
- Plan, schedule, monitor, and report on monthly billing activities.
- Develop, maintain, and improve billing policies, procedures, and documentation to support consistent and compliant practices.
- Prepare, review, and analyze billing, consumption, and revenue reports.
- Oversee technical configuration and functionality of billing systems, ensuring accurate rate application, system integration, and data processing.
- Ensure timely acquisition and validation of metering and consumption data to support accurate and efficient billing cycles.
- Resolve escalated and complex billing issues, ensuring appropriate root cause analysis and corrective action.
- Lead and oversee all electricity settlement and reconciliation activities, ensuring accurate and timely settlement of energy and transmission costs with the Independent Electricity System Operator (IESO).
- Manage water and wastewater settlement and reconciliation processes with municipal partners, bulk suppliers, and service providers in accordance with service agreements and regulatory requirements.
- Investigate and resolve settlement discrepancies, working collaboratively with Finance, regulators, system operators, municipalities, and service providers.
- Ensure settlement data integrity by validating meter data, rate application, and system inputs used for both billing and settlement calculations.
- Support regulatory and market reporting obligations related to settlements, including documentation, data submissions, and audits.
- Develop, maintain, and continuously improve settlement procedures, controls, and documentation to ensure compliance, efficiency, and alignment with industry rules and best practices.
- Review and validate settlement statements, invoices, and variances to ensure accuracy.
- Support regulatory reporting and data submissions related to billing and settlements.
- Support regulatory applications and filings (e.g., IRM, rebasing, and variance account disposition) by providing settlement data, analysis, and subject matter expertise.
- Create and maintain database queries and reports to support billing accuracy, settlements analysis, and performance monitoring.
- Identify opportunities to improve billing and settlement efficiency, automation, controls, and data quality; lead or support implementation of these changes.
- Ensure effective use and continuous improvement of CIS, metering, and billing-related applications.
- Stay current with utility industry changes, including regulatory updates, and assess billing and settlement impacts.
- Lead system enhancements, upgrades, and implementations related to billing and settlements.
- Lead, coach, and develop direct reports.
- Manage staff performance, scheduling, workload distribution, and training to meet billing and settlement timelines and quality standards.
- Foster a positive, respectful, and compliant work environment consistent with collective agreements and corporate policies.
- Establish team performance metrics and monitor key performance indicators aligned with organizational objectives.
- Work closely with Customer Service to support a smooth handoff of billing-related inquiries, escalations, and corrections, while maintaining clear role separation.
- Collaborate with Finance and Regulatory on revenue reconciliation, settlement reporting, and audit support.
- Liaise with internal departments, external vendors, municipalities, regulators, and industry partners as required on billing and settlement matters.
- Provide billing and settlement expertise to internal projects, system upgrades, and new service implementations.
- Develop and manage departmental budgets, including forecasting, cost monitoring, and variance analysis.
- Collaborate with Finance to support revenue forecasting, reporting, and financial planning activities.
- Monitor financial impacts of billing and settlement activities and recommend improvements to enhance revenue assurance.
- Ensure billing and settlement activities comply with applicable legislation, regulatory requirements, privacy legislation, and internal controls.
- Identify and mitigate risks related to billing accuracy, settlement processes, and regulatory compliance through strong internal controls and monitoring.
- Support internal and external audits by providing accurate billing and settlement data and documentation.
- Perform duties in accordance with InnPower’s Health and Safety policies, procedures, and applicable legislation.
- Perform other related duties as assigned.
Qualifications
- University degree or College diploma in Finance, Business or a related field.
- Financial designation will be considered an asset.
- Minimum of 5 years’ billing experience
- Minimum of 5 years’ experience managing a team, preferably in a unionized environment
- Excellent interpersonal, project/time management, report-writing, presentation, problem-solving, and staff leadership and supervisory skills with a strong aptitude for adapting to change.
- Proficiency with NorthStar Customer Information System, mCare, Savage, Utilismart, MDMR, QMC, MeterConnx, etc. is considered an asset.
If you are interested in this opportunity, we would love to hear from you!
InnPower values an inclusive environment. Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources at [email protected].
We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
