Position Summary: The IT Manager is responsible for installing and maintaining the Company’s computer hardware, software and networks as well as training and consultation, and recommendations about future planning and development of technology resources. The IT Manager is expected to provide these services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources.
Key Responsibilities & Accountabilities: The following is not intended to be a comprehensive list of the essential functions of the IT Manager position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position.
The IT Manager must be able to perform the following tasks, among others:
- Resides as the expert in Information Technology issues
- Provides timely, consistent and quality customer service with support on IT related issues
- Provides regular desktop support to users
- Maintains databases, structures and resources
- Assists with the installation, configuration, and maintenance of workstations, applications, telecommunication equipment, file servers, Ethernet networks, network cabling, and other related equipment or software.
- Performs web based application, installation and upgrades.
- Assists with the performance of network security, including adding and deleting users, performing routine backup data, managing host security, file permissions, and file system integrity
- Troubleshoots applications to identify and correct malfunctions and other operational difficulties
- Communicates to the client, client support, and MV support any malfunctions and other operational difficulties
- Instruct system users on operating systems, and other applications
- Plans, organizes, directs, controls and evaluates the operations of information systems
- Develops, implements and updates policies and procedures for electronic data processing and computer systems operations and development
- Meets and communicates with the client, client technical support, and managers to discuss system requirements, specifications, costs and timelines
- Controls the computer systems budgets and expenditures
- Troubleshoots hardware, software and network operating system
- Monitors security of all technology
- Advises staff of security breaches and/or changes in password or security status
- Ensures installation of lock out programs
- Identifies and prepares hardware for disposal when appropriate, while ensuring hardware is stripped and secured before disposal
- Maintains current and accurate inventory of technology hardware, software and resources
- Provides network accounts and passwords as required
- All other duties as assigned
Working Conditions:
The IT Manager works primarily in an office environment with regular visits to field locations. The IT Manager may be called upon after hours from time-to-time by managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones.
Qualifications
- Five (5) years of management experience in IT systems and support
- Minimum of three (3) years’ experience managing in a unionized environment
- Cost control or financial/budgeting experience
- Bachelor’s Degree or equivalent knowledge in Information Technology
- Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA)
- Experience utilizing Trapeze software preferred
- Be able to pass and maintain a clear Criminal Background Check
- May be required to qualify as a Joint Health and Safety Committee certified management member
Knowledge, Skills, & Abilities:
- Proficiency in the following systems/applications:
- Windows Server Environment
- Microsoft SQL Server & Microsoft Exchange
- MySQL
- Internet Information Services
- Back Up Systems
- Network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software
- Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets;
- Microsoft Windows Office
- Trapeze Software Program
- Spider Reports
- Mobile Data Terminals and Software and related hardware
- Hindsight 20/20 Drive Cam Software and related hardware
- Knowledge of computer hardware and software systems and programs
- Knowledge of computer networks, network administration and network installation
- Extensive knowledge of computer viruses and security systems
- Extensive knowledge of E-mail and Internet programs
- Working knowledge of phone systems and radio communication and related software
- Ability to install and administer computer hardware, software and networks
- Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics
- Excellent communication and presentation skills with an ability to influence people at all levels of the organization
- Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
- Ability to work independently and objectively
- Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
- Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
- Demonstrated ability to manage with a “Safety First” attitude
Benefits of working at MVT: The successful candidate will enjoy a great working environment, competitive compensation package which includes comprehensive benefits such as medical, dental and health coverage, paid vacation and sick time, as well as RRSP benefits.
How to Apply: Interested applicants please apply online: careers.mvtransit.com. Note: Due to the high volume of applications received, MVT will only contact those applicants who have been shortlisted.
MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources at 705-792-5033 or [email protected].
To ensure fairness and efficiency in our hiring process, please be advised that artificial intelligence may be used to screen, assess, or select applicants for this position.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.
Pay: $85,000.00-$90,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Ability to commute/relocate:
- Barrie, ON L4N 8Y3: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Experience:
- management experience in IT systems and support : 5 years (preferred)
Licence/Certification:
- CCNA (preferred)
- Microsoft Certified Systems Engineer certificate (preferred)
Work Location: In person
