Barrie, On Technical support supervisor Jobs – 3 Openings This Week

Sr Technical Lead (Support & Operations)
HCLTech —Queensville, ON
3d

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Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health…
From $155,000 a year
HelpDesk Supervisor
University of Toronto —Toronto, ON
Managing our security agent dashboard and security awareness program, including monitoring alerts, tracking follow-up actions, and promoting safe technology…
$91,677–$117,242 a year
13d

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Sr Technical Lead (Support & Operations)

HCLTech
Queensville, ON

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Job details

3 days ago

Full job description

Ontario Centre Queensville, Ontario
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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Sr Technical Lead (Support & Operations)

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