Scotia Investments Limited, located in Bedford, NS, is seeking an Information Technology (IT) Analyst to join our Shared Services team.
Who We Are:
As the parent company of the Scotia Investments Family of Companies, we are diversely invested in manufacturing, energy, and environmental sectors across Canada. We have nearly a century of history behind us as our foundation, while we focus on the future employing both innovation and sustainability. We offer a vibrant workplace with real opportunities for growth, and are proudly in-person, collaborative, and culture-driven. This is a full-time, permanent role with a comprehensive group benefits program, company pension plan, and employee and family assistance plan.
Who You Are:
You’re the kind of person who genuinely enjoys helping people, not just solving the technical problem, but making sure the person on the other end feels heard and supported. You stay calm when things get busy, you own your mistakes, and you follow through. You bring a positive attitude to the work even on the hard days, and your colleagues would describe you as dependable and easy to work with.
What You’ll Do:
Reporting to our Manager of IT Infrastructure & Operations, this vital role will work directly with internal customers across our Family of Companies, ensuring they feel supported, not just serviced, bringing patience, clear communication, and a solutions-first mindset to every interaction. The successful candidate will have strong communication and problem-solving skills. In our Shared Service environment, you will be effective working both independently and collaboratively as the central point of contact for all incoming requests to our Service Desk.
- Assure timely resolution of incidents and service requests that are reported to the Service Desk
- Log and categorize all technical and application related calls
- Research and resolve technical incidents, responding to all inbound client communications, including: alerts, emails, phone calls and in-person communication, within a set timeframe
- Support business applications
- Support client computing hardware (desktops, laptops, phones, printers, tablets, Smartphones, etc.)
- Support Scotia Investments’ corporate application suite and future applications
- Escalate or re-assign complex or unresolved incidents, act as representative of the customer within the IT group or business systems group
- Provide guidance, assistance, and training for customers and internal staff related to technical and application areas
- Stay informed of changes to IT systems/applications and in the industry as a whole to provide informed and timely support and guidance to the Family of Companies
- Participation in the implementation of future applications and initiatives
- Perform other IT service responsibilities as required
What You’ll Bring:
- Diploma or degree in an IT related field
- Experience providing excellent front line technical and/or application support
- Microsoft, Fortinet, Cisco, Citrix, Azure certifications are preferred
- Strong knowledge of Windows, Office 365, Microsoft Azure, Cloud Technologies, Cyber Security, telephones, and other client applications is required
- Knowledge that would be an asset includes: Active Directory and user account administration/security; Networking and Communications; iPhones, iPads, telephones; Virtualization Technologies, Database Platforms; Desktop and Laptop Hardware Support; Microsoft Desktop Operating System Support (Windows 11); Microsoft Server Operating System Support (Windows Server 2016 and later); ITIL Foundations certified
- You handle competing priorities calmly and keep people informed when timelines shift. No one is left wondering where things stand
- Ability to work well both independently and as part of a team
- A valid driver’s license and vehicle to travel to other Scotia Investments Family of Companies locations
- Occasional evening/weekend work will be required
- Ability to physically lift or move personal computing equipment including but not limited to Monitors, Laptops, PC’s, Printers etc. to deliver personal computing equipment to our clients
We are proudly an equal opportunity employer committed to creating a diverse, inclusive environment. Should you require accommodations during the recruitment process, please let us know.
To Apply:
Please send your cover letter and resume in a single document to Pamela Beck, Director of People & Culture.
In your cover letter, please tell us about a time you helped someone who wasn’t technically inclined work through a frustrating IT issue, and what made the experience a success.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Vision care
Work Location: In person
