About Us
At Onit, we believe there’s A Better Way To Do IT. We help businesses simplify technology with smarter strategies, stronger cybersecurity, and scalable solutions that actually work. We’re not just an IT services provider, we’re a partner businesses can rely on.
We’re adding a Project Technician to our team to own the design, scoping, execution, documentation, and clean handoff of client projects. From a five-user onboarding to a multi-site network refresh, this role is about delivering technical work that is planned well, executed properly, documented clearly, and handed over with confidence.
This is a hands-on technical project role with real ownership. You’ll design solutions, lead client-facing technical work, execute deployments and migrations, manage project details, and ensure every project meets Onit’s standards for quality, profitability, security, and client experience.
Why This Role Is Different
Own the Project End-to-End: You’ll be accountable for scoping, execution, documentation, profitability, and handoff.
Hands-On Technical Depth: This role goes beyond ticket work. You’ll handle project-mode technical work that requires focus, planning, and deeper expertise.
Set the Standard for New Clients: You may lead onboarding for new managed clients, creating the first impression of how Onit delivers.
Design Meets Delivery: You’ll help shape the solution, defend the estimate, complete the work, and make sure the Service Desk is set up for success afterward.
Work Across the Stack: You’ll touch identity, endpoint, networking, backup, email security, cybersecurity, voice, cloud, documentation, compliance tools, and more.
What You’ll Do
Project Scoping & Solution Design
Run discovery sessions with clients, Account Managers, and Technical Account Managers to capture requirements, constraints, risks, and success criteria.
Create clear scoping documents, estimates, and project details in ConnectWise PSA.
Design solutions that align with Onit’s stack, Managed Services direction, security expectations, and compliance baselines.
Defend assumptions, estimates, and technical recommendations in writing.
Work with the Director of Innovation & Growth when projects require deeper architecture review or alignment with Onit’s evolving standards.
Technical Project Execution
Deliver hands-on project work across client environments, including onboarding, migrations, refreshes, network upgrades, cloud deployments, server work, endpoint rollouts, and security improvements.
Configure and migrate Microsoft 365, Entra ID, Google Workspace where applicable, endpoint environments, identity systems, backup platforms, email security, and related SMB technologies.
Design, deploy, migrate, and modernize on-prem environments, including Windows Server, Linux, virtualization platforms, Active Directory, file and print services, and business workloads.
Scope and execute network migrations or installations, including firewall configuration, VLANs, switching, wireless, and related infrastructure.
Support cloud deployments and migrations, with Azure depth being a primary focus.
Client Onboarding
Lead onboarding for new managed clients, including discovery, security baselining, RMM and EDR deployment, documentation, agreement setup, and stakeholder kickoff.
Make sure onboarding is complete, accurate, and aligned with how Onit supports clients long term.
Coordinate go-live activities and end-user training where applicable.
Ensure the client’s first project experience with Onit is organized, professional, and confidence-building.
Project Management & Profitability
Maintain accurate project plans, work breakdown structures, milestones, and timelines.
Track hours against estimates and flag variance early.
Own project profitability by managing scope, communicating risk, and keeping work aligned with the approved plan.
Report project status weekly to the Manager of Project Delivery.
Coordinate with procurement and operations for hardware, software, licensing, renewals, product availability, and delivery timelines.
Documentation & Handoff
Produce client-facing as-built documentation and internal runbooks.
Update Onit’s documentation platform before project close, including passwords, networks, applications, configurations, and other required records.
Run structured handoffs to the Manager of Service Delivery and the Service Desk.
Ensure tickets, documentation, known issues, watch-list items, and support notes are ready before the project leaves your hands.
Capture lessons learned and feed improvements back into Onit SOPs and knowledge base articles.
Advanced Technical Support & Assessments
Receive handoffs from the Service Desk when an issue needs project-mode handling, specialty depth, or longer continuous focus.
Support complex client-facing technical engagements alongside Account Managers and Technical Account Managers.
Contribute to advanced troubleshooting, problem retrospectives, and technical sections of Technology Business Reviews.
Conduct technical assessments during project work or scheduled client visits to identify gaps in security posture, performance, compliance, and stack alignment.
Document findings and feed remediation opportunities back to the assigned Account Manager or Technical Account Manager for roadmap planning.
Who You Are
3+ years of progressive IT experience, ideally with project delivery experience in an MSP, internal IT, or consulting environment.
Post-secondary education in Information Technology, Computer Systems, Networking, or equivalent practical experience.
Strong solution thinking across identity, endpoint, network, backup, email security, cloud, and voice.
Comfortable leading client-facing technical meetings, managing expectations, defending estimates, and discussing scope.
Experienced with endpoint deployments and migrations across Windows, Mac, Chromebook, mobile devices, and productivity platforms such as Microsoft 365 and Google Workspace.
Confident with network design principles, including firewall configuration, VLANs, switching, wireless, and multi-site environments.
Strong on-prem server experience, including Windows Server, Linux, virtualization, Active Directory, file and print services, and business workloads.
Hands-on experience with cloud platforms such as Azure, AWS, or GCP, with Azure depth being especially valuable.
Able to write clearly for technical and client-facing audiences, including statements of work, runbooks, project notes, and executive summaries.
Organized, accountable, and comfortable managing multiple priorities without losing sight of project quality.
Eligible to work in Canada and able to pass a standard background check.
Valid Ontario driver’s license and access to a reliable vehicle.
Nice to Have
Experience leading client onboarding in a multi-tenant MSP environment.
Familiarity with ConnectWise PSA, Microsoft 365, Entra ID, RMM, MFA, spam filtering, MXDR, cybersecurity awareness training, endpoint management, backup and recovery, networking, VoIP, documentation platforms, and compliance tools.
Experience with Fortinet, Ubiquiti, Microsoft Azure, virtualization platforms, and SMB infrastructure refreshes.
Certifications such as CompTIA Security+, Server+, Cloud+, Project+, PMP, ITIL Foundation, Microsoft AZ-104, Microsoft AZ-305, AWS Solutions Architect Associate, GCP Associate Cloud Engineer, Fortinet NSE 4, or equivalent.
Azure certifications are especially valuable, or active progress toward them.
Experience working with security and compliance frameworks such as PIPEDA/CPPA, ISO 27001, SOC 2, NIST CSF, or CIS Controls v8.
What Success Looks Like
Projects are delivered on time, within scope, and aligned to the approved estimate.
Project gross margin is protected through strong planning, communication, and variance management.
Client onboarding is complete, consistent, and audit-ready.
Project handoffs are clean, with fewer post-handover surprises for the Service Desk.
Documentation is accurate, useful, and completed before project close.
Clients feel confident in the work delivered and the communication throughout the project.
Lessons learned turn into stronger SOPs, better project delivery, and smoother client experiences.
Why Join Us
Make an Impact: Your work directly shapes the client experience and the technical foundation they rely on.
Own Meaningful Projects: Lead projects from discovery through delivery instead of only working isolated tickets.
Build Across the Stack: Work with modern SMB technologies across cloud, security, networking, identity, endpoint, backup, voice, and documentation.
Collaborative Team: Partner with Account Managers, Technical Account Managers, Service Desk, procurement, operations, security, and leadership to deliver great outcomes.
Professional Growth: Build depth in project delivery, solution architecture, cloud, security, networking, and technical leadership.
Competitive Package: Salary, performance incentives, full benefits, and professional development support.
How to Apply
If you’re ready to design, deliver, document, and hand off projects that help clients move forward with confidence, we’d love to hear from you.
Apply on Indeed with your resume and cover letter with a description of a project you owned or helped deliver, including what made it successful and what you learned from it.
Pay: $50,000.00-$75,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
