About Us
Solera is a global leader in data and software solutions, transforming every stage of the vehicle lifecycle into a connected digital experience. We serve over 235,000 partners across 90+ countries, processing more than 300 million transactions annually.
Our innovative culture and cutting-edge technology help dealerships improve operations, drive growth, and deliver measurable results.
About the Role
We are looking for a Account Manager, Dealer Solutions to manage and grow a portfolio of automotive dealership accounts.
In this role, you will own customer relationships, renewals, retention, and expansion revenue. You’ll partner closely with internal solution experts to ensure customers fully adopt our solutions and achieve measurable business outcomes.
This is not a hunting role — focus is on retention, growth, and customer success within an existing book of business.
What You’ll Do
Customer Relationship Management
- Serve as the primary point of contact for dealership stakeholders (Dealer Principals, GMs, Fixed Ops, BDC, OEM reps)
- Build strong, long-term relationships and act as a trusted advisor
- Conduct regular business reviews and strategic check-ins
Renewals & Retention
- Own contract renewals from strategy through execution
- Identify at-risk accounts and implement recovery plans
- Communicate clear ROI and value to customers
Account Growth & Expansion
- Develop quarterly and annual account plans
- Identify upsell/cross-sell opportunities across:
- DMS
- CRM
- Service solutions
- Marketing tools
- Drive revenue growth within your book of business
Product Adoption & Performance
- Partner with solution experts to improve customer adoption
- Support dealerships in achieving:
- Improved service operations
- Better lead conversion
- Increased marketing ROI
- Translate insights into actionable account strategies
Customer Health & Risk Monitoring
- Track usage, satisfaction, and KPIs
- Manage escalations and proactively address issues
- Maintain accurate account health insights and action plans
Cross-Functional Collaboration
- Work with Customer Success, Product, Support, and Marketing teams
- Provide feedback on product enhancements and market trends
Travel
- 60–75% travel based on territory
What We’re Looking For Required Qualifications
- 3–6+ years of experience in:
- Automotive SaaS
- Dealership technology
- Automotive retail operations
- Experience managing a portfolio of customers (retention + growth)
- Strong knowledge of dealership workflows:
- Fixed Ops, Variable Ops, CRM, Marketing
- Excellent communication and relationship-building skills
- Data-driven mindset with ability to translate insights into recommendations
Preferred Qualifications
- Experience with DMS, CRM, Service, or Marketing platforms
- Background in dealership roles (BDC, service, sales, or marketing)
- Familiarity with OEM programs and compliance requirements
- Experience with account planning frameworks
How Success is Measured
- Renewal rate and churn reduction
- Net Dollar Retention (NDR) and expansion revenue
- Product adoption and usage metrics
- Customer satisfaction (NPS/CSAT)
- Quality of account plans and execution
Key Skills
- Customer relationship management
- Strategic account planning
- Business acumen in automotive operations
- Communication and influence
- Cross-functional collaboration
Why Join Us?
- Work with a global leader in automotive SaaS
- High-impact role with direct influence on customer success and revenue growth
- Collaborative environment with strong support from product and performance teams
- Opportunity to work with top dealership groups across the world.
Apply Today
If you’re passionate about automotive technology, customer success, and growing strategic accounts, we’d love to hear from you.
Benefits:
Work Location: On the road
