At Chatham Toyota, we do things differently. For more than 45 years, Chatham Toyota has proudly served Chatham-Kent and the surrounding communities, earning a reputation for exceptional customer care, integrity, and long-term relationships. As part of the Parkway Motors Auto Group, a family-owned and operated organization, we believe our success starts with our people. We are committed to creating a workplace where employees feel supported, valued, and empowered to build rewarding careers.
We are currently seeking an experienced Service Advisor to join our team. This opportunity is ideal for a dynamic, outgoing, and customer-focused professional who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering an exceptional customer experience. The successful candidate will possess strong communication skills, a positive attitude, and the ability to confidently identify and present service and maintenance recommendations that provide value to customers while helping them keep their vehicles operating at their best.
If you are looking for a dealership that values teamwork, professional development, employee well-being, and a culture built on respect and accountability, we would love to hear from you.
We Offer:
- Competitive compensation, range $45,000 - $75,000
- Benefits package which includes Health, Dental, Life and Long Term Disability, Employee Assistance Program
- Performance based earning opportunities
- Positive team-oriented culture
- Career growth opportunity
- Employee Well-being Initiatives including Work well-being surveys and Wellness Checks
- A supportive management team
Job Duties:
- Greeting customers promptly, scheduling service appointments and receiving vehicle information
. Listening to requests of the service desired and clearly explaining information on the repair order
. Confirming and processing applicable vehicle warranty packages for repairs and maintenance.
- Estimating the cost and time needed to do the repair accurately
. Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing, getting customer approval to do additional work, explaining the work performed and the charges being billed
. Arranging sublets (warranty and customer pay) as required
- Perform walk arounds of vehicles (utilizing a tablet) upon check in
- Properly document authorizations for all repairs
Qualifications:
- Minimum 2 years Service Advisor experience
- Strong organizational skills
- Be coachable and always open to applying new ways to improve
- Ability to work in a team environment
- Ability to multitask when dealing with more than one customer
- Toyota Service Advisor experience is not a must but a definite plus
- XTIME experience would be considered a definite plus
Chatham Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process. Please submit your resume. Only qualified candidates will be contacted. No Walk-ins or phone calls please. We thank you in advance for your application.
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