Customer Support & Field Service Technician
UniTrak Corporation Limited
Port Hope, ON
UniTrak is seeking a Field Service Technician to support equipment commissioning, technical troubleshooting, preventative maintenance, and customer support activities across our installed base.
This is a highly customer-facing role that requires professionalism, communication skills, technical aptitude, and a strong sense of ownership. The successful candidate will work directly with customer operators, maintenance teams, engineers, plant managers, and business owners, serving as a representative of UniTrak both onsite and remotely.
At UniTrak, no two weeks are the same. One day you may be supporting a food manufacturer, and the next you could be troubleshooting equipment in a chemical plant, plastics facility, or agricultural processing operation. Our equipment is used across a wide variety of industrial manufacturing processes, giving technicians exposure to many different production environments and applications.
If you enjoy seeing how things are made, solving technical problems, working hands on with industrial equipment, and building strong customer relationships, this role offers a unique and highly varied experience.
What We're Looking For
- Exceptional customer service and communication skills
- Self-motivated with a strong sense of ownership and accountability
- Professional and confident in customer-facing situations
- Strong problem-solving skills with the ability to diagnose issues and find practical solutions
- Strong mechanical aptitude and troubleshooting ability
- Ability to learn technical systems and controls
- Strong organization and documentation habits
- Team-oriented with a desire to learn and growCustomer service, professionalism, and initiative are just as important as technical ability in this role.
Key Responsibilities
- Deliver a professional and positive customer experience during every interaction
- Build strong relationships with customer operators, maintenance personnel, engineers, and management teams
- Communicate technical issues and recommendations clearly to both technical and non-technical audiences
- Identify opportunities for replacement parts, upgrades, and additional service support
- Perform onsite service visits, preventative maintenance, troubleshooting, and commissioning activities
- Provide remote technical support and troubleshooting assistance
- Complete service documentation and reports accurately and on time
- Assist with operator training during commissioning and startup
- Gather customer feedback and communicate improvement opportunities internally
- Work closely with Engineering and Operations to improve equipment reliability, serviceability, and customer experience
Technical Experience and Skills
Preferred experience includes:
- Customer-facing field service or technical support
- PLC troubleshooting and diagnostics
- Motor controls and electrical troubleshooting
- Industrial equipment installation, commissioning, and repair
- Industrial automation systems
Experience working with industrial process equipment is considered an asset.
Qualifications
- Post-secondary education, apprenticeship, trade certification, or equivalent work experience
- Strong mechanical aptitude and problem-solving ability
- Previous industrial, maintenance, technical support, or field service experience preferred
Travel Requirements
- Approximately 20% travel required
- Travel throughout Canada, the United States, and occasionally internationally
- Valid passport required for international travel
Compensation and Benefits
- Competitive hourly compensation based on experience
- Bonus opportunities
- Profit sharing
- Extended health and dental benefits
- Company pension plan
- Paid time off
Location
Port Hope, Ontario
Applicants must be able to commute or relocate prior to starting employment.
Why Join UniTrak
UniTrak is a growing industrial equipment manufacturer supporting customers across North America in a wide range of industries and applications.
This role offers the opportunity to work with a wide variety of manufacturing processes, travel to unique production facilities, build strong customer relationships, and develop both technical and professional skills in a collaborative and hands-on environment.
Pay: $27.00-$32.00 per hour
Benefits:
- Casual dress
- Company events
- Extended health care
- Paid time off
Work Location: In person
