The District Municipality of Muskoka is currently recruiting for a
Case Manager
Posting Date: Wednesday, July 29, 2026
Closing Date: Wednesday, August 12, 2026 @ 12:00 NOON
Starting Rate: $39.88 hourly
Salary Range: $39.88 - $43.32 hourly
Hours of Work: 35 hours per week
Location: Various locations, home base 70 Pine Street, Bracebridge
Classification: CUPE Inside Class 7
Status: Permanent Full-Time, Temporary Full-Time
This job posting is for an existing vacancy, and it is also being posted internally.
The District:
Muskoka is a great place to live and play, and the District is a four-season municipality passionate about
protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and
build your career amongst other ambitious leaders and innovators. We offer a competitive compensation
package and are committed to promoting diversity, accessibility and inclusion. It’s what we do!
The Opportunity:
The Case Manager is responsible for all aspects of case management of programs within Muskoka Community
Services. Performs the duties and achieves performance targets associated with the provision of service
according to Acts, and District of Muskoka policies.
What you will do:
• Completes and assesses applications for clients determining eligibility for various Muskoka Community
Services programs, utilizing current technology.
- Prepares, completes and signs accurate documentation, forms and leases in accordance with provincial
legislation and policies.
- Analyzes and makes decisions relating to suspension, reduction or cancellation of assistance by
monitoring and determining ongoing eligibility in accordance with legislation and policies. Refers unusual
cases to management or eligibility review as warranted. Defends decisions and may present cases in front
of governing bodies such as review committees, tribunals, and courts of law, as required.
- Develops detailed employment plans (Participation Agreements) with clients by assessing, coaching and
monitoring participants to employment goals, facilitating process through various internal and external
employment supports.
- Resolve serious tenancy issues by developing detailed action plans with clients through assessing,
coaching and monitoring.
- Develops childcare plans with clients by providing family with comprehensive information on type, quality
and cost of care.
- Develop and maintain departmental record databases using current technology. Responsible for validation
and interpretation of data in accordance with audit requirements.
- Work safely and in compliance with relevant statutes and regulations and within the safe work procedures
and directives as established by the District.
- Liaise with internal and external services, programs and agencies to facilitate referral and development of
client goals. Acts as a resource specialist for other agencies.
- Ensures that data collection and verification reporting, and privacy and audit requirements are fulfilled, and
any statistical reports are completed as required.
What you will need:
• Graduation from a two-year community college program with specialization in social sciences or related
field, or equivalent; three years of directly related experience.
- Ability to work in a team-based setting and deliver essential life and employment skills.
- Excellent communication, interpersonal, organizational, technological and analytical skills required.
- Proven ability to relate empathetically and effectively with clientele.
- Must have a valid Ontario Driver’s License.
What we are offering:
The District is proud to offer the following benefits with this job:
- Health benefits (permanent full-time employees, temporary full-time employees on contract for 12 months
or longer)
- Paid vacation (permanent full-time employees)
- Paid leaves (permanent full-time employees)
- Fostering and fun environment
