TJX Canada
Chez TJX Canada, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de détail, comme WINNERS, HomeSense, et Marshalls, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits
Job Description:
We’re looking for a Bilingual Customer Service Coordinator, 1 Year Contract to join our team and play a key role in delivering exceptional support across WINNERS, HomeSense, and Marshalls stores across Canada. In this role, you’ll respond to and resolve customer inquiries, helping to create positive experiences and build brand loyalty. You’ll gain valuable experience in a fast-paced, customer-focused environment while developing strong communication and problem-solving skills. This is a great opportunity to grow your career with a well-known retail organization and make a meaningful impact every day.
Why Work With Us?
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We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
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Enjoy Associate discounts at our stores, available to you and eligible family members.
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Comprehensive training and development resources designed to help you learn, grow, and succeed.
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Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.
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Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
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Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution.
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Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise.
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Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations.
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College Diploma or Bachelor’s Degree in Retail or Business Management preferred.
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Minimum of 2 years in customer service function.
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Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise.
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Posting End Date: June 26th, 2026
If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.
Renseignements supplémentaires : Tous les candidats âgés de 18 ans et plus seront soumis à une vérification de leur casier judiciaire durant le processus d’embauche.
Cette offre d’emploi vise un poste déjà existant et vacant au sein de notre organisation.
TJX Canada utilise l’intelligence artificielle (IA) pour aider à la présélection et à l’évaluation des candidats pour ce poste.
Associés internes de TJX : Veuillez vous assurer de soumettre votre candidature via la console centrale des emplois dans Workday. Ne postulez pas directement à cette offre d'emploi via le site carrière.
Address:
60 Standish Court
Location:
CAN Siège social – Mississauga, Ont.
Salary Range: $ 52,230.00-$73,122.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.
