Position Title: Associate, Systems & Data
Status: 12 Month Contract, Full Time
Rate: $54,219 – $63,255
Work Location: Hybrid - 2 day+ per week in the office at 2085 Hurontario Street
ABOUT US
At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.
Our vision is bold: build a new kind of health care for a healthier community.
We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.
Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.
We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.
While we love setting records, we are hungry for more and need your help getting there.
Join us to help revolutionize the future of health care in the West GTA
THE ROLE
The Systems & Data Associate supports cross-functional initiatives that advance organizational goals through effective data management, system administration, and operational support. This role is responsible for maintaining the integrity of organizational databases, supporting system users, coordinating onboarding processes, and enabling effective digital communications and reporting.
Working closely with internal teams, HR, and IT partners, the Associate plays a key role in ensuring systems are optimized, data is accurate, and staff are supported with the tools and training they need to succeed.
RESPONSIBILITIES
- Perform routine database maintenance including data entry, updates, audits, imports/exports, and clean-up activities
- Ensure data integrity through validation, de-duplication, and quality monitoring
- Run reports, queries, and system updates to support operational needs
- Identify and resolve data inconsistencies; escalate complex issues as required
- Support day-to-day system administration, including user access, troubleshooting, and system usage guidance (Microsoft & Fundraising platforms including: Raiser’s Edge, SharePoint, Jira, Luminate)
- Ensure compliance with data governance, privacy, and security
- Act as a liaison between HR, IT, and internal teams to support employee onboarding and offboarding
- Coordinate system access, user account setup, and software permissions
- Manage onboarding documentation, trackers, and checklists to ensure timely completion
- Oversee procurement and lifecycle management of employee technology (equipment, licenses, upgrades, replacements)
- Provide first-level technical support and escalate complex issues to IT
- Act as back up to build, segment, and maintain communication and distribution lists for internal and external audiences
- Validate and audit data to ensure accuracy and compliance with privacy and consent requirements
- Support email deployment activities, including scheduling and quality assurance checks
- Maintain documentation on list criteria, processes, and ownership
- Provide reporting and insights on email performance as
- Develop and maintain system documentation, SOPs, and user guides
- Support training initiatives and onboarding of staff on systems and tools
- Assist with testing and validation of system updates and enhancements
- Gather feedback and recommend process or system improvements
- Contribute to innovation initiatives, pilots, and continuous improvement efforts
Stay current on organizational systems and tools (e.g., CRM, collaboration platforms)
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QUALIFICATIONS
- Post-secondary education in Business, Information Systems, Data Management, or a related field, or equivalent experience
- 1 Year experience in database administration (Raiser’s Edge, Jira etc)
- Experience in a data, systems, operations, or administrative support role
- Experience in a healthcare, non-profit, or fundraising environment is an asset
- Familiarity with data governance, privacy, and compliance standards is preferred
- Strong attention to detail and commitment to data accuracy
- Analytical and problem-solving skills with the ability to identify and resolve issues independently
- Ability to manage multiple priorities, deadlines, and competing demands
- Strong organizational and documentation skills
- Effective interpersonal skills with the ability to work cross-functionally
Experience supporting and training end users with varying levels of technical knowledge
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Every application is reviewed by a human recruiter and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
We thank all those who apply but only those selected for further consideration will be contacted.
