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Rental Centre Associate

OSR OnSite Rentals Co Inc
Toronto, ON

Quick apply

Job details

Full-time

Skills

Heavy lifting
Communication skills
Mechanical knowledge

Full job description

Rental Store Associate (Hourly)

OnSite Rentals (OSR)
Toronto, Ontario, Canada | Store‑Based Role

Be the reason every rental starts and ends with a great experience.

As a Rental Store Associate at OnSite Rentals, you are on the front line of the customer experience. You’ll prepare equipment for reservations, support customer pick‑ups and returns, and ensure every piece of equipment is safe, clean, and rental‑ready.

This role blends hands‑on equipment work with strong customer interaction. You’ll help customers choose the right tools, explain safe operation, and turn equipment quickly to maximize availability and performance.

What’s In It For You

Competitive hourly pay with overtime eligibility
Performance‑based incentives tied to store success
Training on tools, compact equipment, and rental systems
Clear growth path into Lead Associate or Technician roles
High‑growth company with expansion across Canada

A Day in the Life

Prepare equipment for upcoming reservations and customer pick‑ups
Greet customers and support check‑in and check‑out transactions
Walk customers through equipment use, safety, and accessories
Inspect returned equipment for damage, functionality, and safety
Perform basic maintenance and minor repairs to turn equipment quickly
Coordinate with Store Leads and Mobile Field Technicians as needed
Maintain a clean, organized, and safe rental area
Use OSR systems to manage rentals, contracts, and fleet status

Key Responsibilities

Customer Experience

Deliver friendly, professional, and “over‑the‑top” customer service
Help customers select the right equipment and accessories
Ensure customers understand safe and proper equipment operation
Support fast, efficient, and accurate rental transactions
Build positive relationships with repeat customers

Rental Operations

Prepare and stage equipment for reservations and pickups
Execute check‑in and check‑out processes with accuracy
Inspect equipment for damage, wear, and safety compliance
Clean and “turn” equipment quickly for the next rental
Perform minor repairs and adjustments to maintain rental readiness
Maintain accurate system updates for fleet status

Safety & Compliance

Ensure all equipment meets safety standards before rental
Educate customers on safe operation and proper use
Maintain a clean, hazard‑free work environment
Follow all OSR safety procedures and guidelines

Store Standards & Efficiency

Maintain store cleanliness, organization, and presentation
Support efficient workflows and quick equipment turnaround
Assist with inventory organization and tool storage
Contribute to a high‑performing, team‑oriented environment

Collaboration

Work closely with the Rental Center Lead to support store performance
Partner with Mobile Field Technicians on fleet readiness and repairs
Communicate clearly with team members to ensure seamless operations

Qualifications

1–3 years of customer‑facing experience (retail, rental, or similar)
Basic familiarity with tools and equipment preferred
Mechanical aptitude for basic maintenance and minor repairs
Strong communication and interpersonal skills
Customer‑first mindset with a positive attitude
Ability to lift 50+ lbs and work in a hands‑on environment

Key Competencies

Customer service excellence
Attention to detail and accuracy
Sense of urgency and reliability
Teamwork and collaboration
Basic technical and mechanical ability

How Success Is Measured

Customer satisfaction and positive interactions
Accuracy of check‑in and check‑out processes
Fleet readiness and turnaround time
Store cleanliness and safety standards
Contribution to store revenue, utilization, and profitability

Compensation (Canada – Estimated)

Hourly Rate: CAD $20 – $25/hour
Overtime eligible
Commission / Bonus: Tied to store performance and customer experience

This role is critical to delivering OSR’s promise: safe, reliable equipment and an exceptional rental experience every time.

Quick apply

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