ASSISTANT STORE MANAGER - FT
BRANDON, MB
We are looking for an Assistant Store Manager in our Urban Trail store at the Shoppers Mall to work in a dynamic, fast-paced, fun and professional work environment! The ideal candidate must have days/nights/weekday/weekend availability. If you are someone who is reliable and excited about their work, this is the job for you!
What you bring:
· A positive attitude and strong work ethic.
· Experience as a collaborative and respectful team player.
· Your passion to succeed in a fast-paced customer service environment.
· Your commitment to consistently uphold our 3 Non-Negotiable Customer Service and Sales Standards
· Ability to work days, evenings, and weekends.
· Exceptional people skills and ability to build strong relationships.
· Excellent communication and listening skills.
· Excellent decision-making ability and problem-solving skills.
· Strong computer skills.
· Experience with POS (point of sale) systems.
This is a retail, customer-facing sales and supervisory position that requires outstanding communication and interpersonal skills with customers, vendors, team members and colleagues.
What we’re looking for from you:
· At least 2 years of relevant retail sales experience, preferably in a supervisory or lead role.
· A secondary school graduate.
· Exceptional customer service skills.
· A positive attitude with the ability to perform in a fast-paced environment.
· Experience coaching and developing staff to optimize productivity and increase sales.
· Computer skills: Point of sale system, Outlook, MS Office tools.
· A passionate and engaged brand ambassador.
· Communication attributes:
o English proficiency is essential for job-related tasks which include but are not limited to engaging with customers to understand their needs and provide them with personalized recommendations; a clear and concise understanding of the products and their attributes; supporting fellow team members through coaching and development.
o Ability to communicate clearly and professionally with customers and team members, while exhibiting active listening skills to ensure excellent service.
o Experience understanding and interpreting written materials, company policies, and operational guidelines to provide clear verbal direction to your fellow team members as needed.
o While English is required for work‑related communication, team members are welcome to use any language they prefer during breaks or personal conversations.
o Communication in another language to assist customers who speak that language is considered an asset.
The benefits of working at Urban Trail:
· Earn great commission for personal and store sales on top of your base rate.
· Outstanding staff discounts. Many of our brands offer extended pro deals!
· Regular one on one’s with your manager to provide collaborative meetings ensuring support, direction, recognition and continuous training/development.
· Annual Employee Satisfaction Surveys. Everyone’s voice matters.
· Employee Assistance Programs for all eligible staff.
· Monthly sales achievement recognition.
· Annual staff Christmas celebrations with a member of the ownership team, or occasionally with a member of the Executive or a District Manager in your home province.
· Work with top-quality brands such as Birkenstock, Blundstone, Canada Goose and many more!
· Meet new people and establish long-lasting relationships with customers and co-workers!
· The opportunity to have exposure to a sales-driven workplace without a pressuring or competitive nature.
Values:
At The Quark Group, we believe that great Assistant Store Managers bring more than just product knowledge, they bring passion, integrity, and a customer-first mindset. We’re looking for individuals who:
· Value meaningful connections – You enjoy helping people and take pride in creating positive, memorable customer experiences.
· Believe in teamwork – You thrive in a collaborative environment and support your colleagues and team members to achieve shared goals.
· Take ownership – You’re dependable, proactive, and take initiative to solve problems and improve the customer journey and the growth of your team members.
· Embrace learning – You’re curious, open to feedback, and eager to grow your management skills and product knowledge.
· Lead with authenticity – You bring your true self to work and treat every customer and employee with respect and honesty.
If these values resonate with you, you’ll feel right at home on our team.
Candidates must be residents of the country and legally entitled to work in Canada. Job offers are contingent upon a successful background check.
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
Ability to commute/relocate:
- Brandon, MB R7A 5C5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Retail sales: 2 years (required)
Work Location: In person
