Who You Are
Would you consider yourself a night owl? Warm, outgoing, patient, but most importantly consistently striving to be better and able to provide outstanding service? If you answered “YES” to any of these, we are looking for people like YOU! The Holiday Inn Express Brandon is looking for a new Night Auditor to join our fantastic team.
Why Is The Holiday Inn Express & Suites A Great Place to Work?
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display a positive attitude and aptitude, the opportunities for growth are endless.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
What You’ll Do
As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. This position will include the night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed.
Job Duties:
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Ensures the proper completion of all night audit duties and checklists.
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Resolves guest problems quickly, efficiently, and courteously.
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Registers, processes, and greets after-hours arrivals promptly, welcoming them to the hotel.
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Stays current with developments in the hotel by reviewing the communication binder and memo’s each shift and updating the communication log for the next shift.
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Ensures all customers establish credit upon check-in.
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Verifies all information on reservations check-in, name, address, method of payment, etc.
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Effectively communicates with guests on noise complaints and issues.
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Produces accurate and timely reports and correctly handles cash transactions.
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Accounting duties include verifying the accuracy of transactions and completing daily revenue audits, posting transactions, performing end-of-day procedures, compiling, and running statistical reports for all departments and transfer of information into our accounting system.
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Provides support to any guests needing assistance and deal with issues as they arise.
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Acts as hotel liaison during night hours.
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Prepares nightly reports detailing security activities out of the ordinary in the nightly daily snapshot.
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Assists with any security issues that may arise during the shift, and lends assistance as required and directed.
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Reports any deficiencies, damages or repairs required.
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Monitors fire and life safety systems and respond to any alarms.
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Assists with other duties assigned.
What You Need:
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Must have a minimum of one-year front desk experience.
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Previous Front Office experience required.
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Must be able to speak, read, write, and understand English proficiently. Requires good communication skills both written and verbal.
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Must be able to read and write to facilitate the communication process.
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Must possess basic computer skills and knowledge.
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Must have vaild work permit with at least one year remaining before expiration
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General knowledge of Brandon and its attractions.
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Must be able to stand and exert well-paced ability for up to 6 hours in length.
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Must be able to exert a well-paced ability to reach other departments of the hotel on a timely basis.
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Must be able to lift to 15 lbs. occasionally.
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Ability to spend extended lengths of time viewing a computer screen.
What We offer:
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On the job training and uniforms are provided.
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Competitive starting wages.
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Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
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Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
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IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
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IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
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Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
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A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.
