bridgewater, ns customer service associate / Jobs – 19 Openings This Week

Senior Customer Care Representative
Bobsweep —Nova Scotia
- $42,000–$60,000 a year
- Full-time
- Remote
- Customer service
- Engineering
- English
- Paid time off
Quick apply
3d
Customer Experience Associate - Bridgewater
TD Bank —Bridgewater, NS
- $22.00–$27.21 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
7d
Customer Service Specialist
Eastlink —Bridgewater, NS
- $18.15 an hour
- Weekends as needed
- Remote
- Sales
- Customer service
- No experience needed
- Paid time off
14d
Part-Time Customer Service Representative
Circle K —Bridgewater, NS
- Part-time
- Customer service
- Flexible schedule
Customer Service Associate (Part Time)
Couche-Tard —Lunenburg, NS
- Part-time
- Customer service
- Flexible schedule
Customer Experience Associate - Chester, NS (18.75 Hours / Week, Contract)
Scotiabank —Chester, NS
- Contract
- Sales
- Customer service
Customer Service Representative
Circle K —Liverpool, NS
- Customer service
- Flexible schedule
Guest Service Agent
Best Western Plus liverpool Hotel —Liverpool, NS
- $17–$19 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
Quick apply
13d
Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)
Concentrix —Canada
- $20 an hour
- Immediate opening
- Remote
- Bilingual
- Spanish
- Computer science
- Wellness program
- Designated paid holidays
14d
Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote
Concentrix —Canada
- $23.00–$24.35 an hour
- Immediate opening
- Remote
- Bilingual
- Computer science
- Sales
- Wellness program
- Dental care

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Senior Customer Care Representative

Bobsweep
Nova Scotia

Quick apply

Job details

Full-time
3 days ago

Benefits

Paid time off

Skills

Jira
BMC Remedy
Customer service
Engineering
English
Windows
Microsoft Office
Bachelor's
Zendesk
Liberal Arts & Sciences
IT support
Organizational skills
MacOS
Computer skills
Manufacturing
Phone etiquette
Robotics
Accounting
Communication skills

Full job description

Company Overview:

bObsweep combines luxury living with whimsical family fun. As a pioneer Canadian - American company in robotics, bObsweep has cleaned roughly a million North American homes since 2011. Innovation and customer service are the two wheels that move bObsweep forward. bObsweep’s robots incorporate more than a decade of tireless R&D in the U.S. and Canada, and are protected by 100+ U.S. patents.

Position Overview:

We are seeking an ambitious and detail-oriented individual to join our dynamic team for technical support and service excellence. Attention to detail and self-initiation are core skills required for this position. Strong sense of responsibility and work ethics are other essential requirements of this role.

Responsibilities:

Respond to support email and telephone tickets using a ticketing system (e.g., Zendesk).
Demonstrating excellent phone etiquette in interactions with customers and colleagues.
Proactively volunteer to take on complex cases and resolve them promptly and professionally.
Work closely with support team, engineering team, and manufacturing to improve product reliability and customer experience.
Analyze incoming support tickets and evaluate trends, identify systemic issues and champion resolutions with engineering team and manufacturing.
Analyze incoming support tickets and evaluate the quality of case handling by Customer Service Representative, and providing constructive feedback and suggestions to team members.
Conduct thorough quality assurance assessments on tickets and case resolutions.
Assist in improving issue diagnosis processes within the team.
Create diagnosis flow charts and ensure it is followed by the CSR team.
Enhance and refine customer support templates.
Leverage Zendesk features to optimize automation and workflow efficiency.
Identify opportunities for upselling and apply appropriate techniques to enhance the customer experience.
Monitor customer sentiment of products, find root cause for issues, resolve issues where possible, and improve processes to prevent similar cases from happening again.
Collaborate with cross-functional teams to implement quality improvement initiatives.
Provide courteous technical training to team members to improve troubleshooting skills.
Document and track support tickets using a ticketing system (e.g., Zendesk).

Ideal Candidate:
While this position initially focuses on the responsibilities outlined above, it is expected that, the candidate will be able to improve processes, and take on new projects to iteratively improve processes and customer experience.

Requirements:

Strong computer literacy and willingness to learn about consumer robotics.
Proficiency in Microsoft Office applications and operating systems (Windows and macOS).
Experience troubleshooting hardware and software issues.
Familiarity with ticketing systems such as Jira, Remedy, or Zendesk (preferred).
Excellent problem-solving skills and keen attention to detail.
Strong verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.
Prior experience in IT support (preferred).
Strong organizational skills.
Comfortable working with computers and spreadsheets.
Self-starter with a can-do attitude.

Job Type: Full-time

Pay: $42,000.00-$60,000.00 per year

Benefits:

Paid time off

Application question(s):

How would you describe your attention to detail?
How would you describe your level of career ambition?

Education:

Bachelor's Degree (preferred)

Work Location: Remote

Quick apply

Refine Your Search

customer service associate / jobs in bridgewater, ns

Senior Customer Care Representative

Customer Experience Associate - Bridgewater

Customer Service Specialist

Part-Time Customer Service Representative

Customer Service Associate (Part Time)

Customer Experience Associate - Chester, NS (18.75 Hours / Week, Contract)

Customer Service Representative

Guest Service Agent

Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote

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