British Columbia Hotel & accommodations senior management occupations Jobs – 44 Openings This Week

Director of Operations
Westin Bear Mountain Resort & Spa —Victoria, BC
- $95,000–$105,000 a year
- Weekends as needed
- Bar
- Hotel
- Team management
- Dental care
- Paid time off
Quick apply
6d
General Manager
Sandman Hotel Group —Castlegar, BC
- $65,000–$75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Accommodations Manager (Remote Camp)
Compass Group Canada Ltd —Iskut, BC
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Hotel Manager
Heron's Landing Hotel —Campbell River, BC
- $41.40 an hour
- Full-time
- Hospitality
- Hotel
- Bachelor's
Quick apply
Assistant Hotel Manager
Eldorado Resort —Kelowna, BC
- $100,000–$110,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Analysis skills
Quick apply
Hotel Operations Manager
Radium Chalet —Radium Hot Springs, BC
- $40,000–$70,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
Hotel General Manager
Sechelt Inn —Sechelt, BC
- $80,000–$90,000 a year
- Full-time
- Hospitality
- Hotel
- Restaurant
Quick apply
Assistant General Manager (Alpine Operations – Mandatory Experience Required)
Manning Park Resort —Manning Park, BC
- Full-time
- Hospitality
- Business development
- No university degree
Quick apply
Hotel Manager
Grizz Hotel —Revelstoke, BC
- $85,000–$100,000 a year
- Weekends as needed
- Hospitality
- Bar
- Customer service
- Store discount
- Disability insurance
Quick apply
Motel Manager
SICAMOUS INVESTMENTS LTD. —Sicamous, BC
- $40 an hour
- Overtime
- Management
- English
- Bachelor's
Quick apply
12d
Assistant General Manager
Staybridge Suites Dawson Creek —Dawson Creek, BC
- $70,000–$75,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Relocation assistance
- Dental care
Quick apply
14d
Ramada Plaza Prince George - Hotel General Manager
Days Hospitality Limited —Prince George, BC
- Full-time
- Hotel
- Organizational skills
- Budgeting
Quick apply
Director of Room Operations
Marriott International, Inc —Vancouver, BC
- $140,000–$176,000 a year
- Full-time
- Hotel
- Bachelor's
- Guest services
8d
Manager of Hospitality Operations & Guest Experience
Carey Hall —Vancouver, BC
- $85,000–$105,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Dental care
Quick apply
Resort Manager
Shadybrook Resort —Windermere, BC
- $60,000–$70,000 a year
- Seasonal
- Hospitality
- Customer service
- Budgeting
Quick apply
5d
General Manager, Sutton Place Hotel
Revelstoke Mountain Resort —Revelstoke, BC
- $85,000–$95,000 a year
- Full-time
- Microsoft Office
- Hotel
- Budgeting
- Dental care
Quick apply
General Manager, Sutton Place Hotel
The Sutton Place Hotels —Revelstoke, BC
- $85,000–$95,000 a year
- Full-time
- Microsoft Office
- Hotel
- Budgeting
- Dental care
Quick apply
Operations Team Lead
Backeddy Resort and Marina (Egmont, BC) —Egmont, BC
- $21–$24 an hour
- Temporary
- Microsoft Word
- Hospitality
- Bar
Quick apply
4d
General Manager/Regional Manager
Metropolitan Hospitality Ltd —Vancouver Island, BC
- $75,000–$110,000 a year
- Full-time
- Hospitality
- Management
- English
- Dental care
Quick apply
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Microsoft Word
- Hospitality
- Google Suite
- Dental care
- Life insurance
Quick apply
Director of Hotel Operations ( Mandarin speaking is preferred )
Aqua Royale Health Club —Richmond, BC
- $100,000–$120,000 a year
- Full-time
- Bilingual
- Hospitality
- English
- Relocation assistance
- Dental care
Quick apply
Director of Hospitality
Sun Peaks Grand Hotel —Sun Peaks, BC
- $105,000–$115,000 a year
- Hospitality
- Microsoft Excel
- Hotel
Lodge Administrator
Mustang Powder —Revelstoke, BC
- $275 a day
- Temporary
- Bar
- Microsoft Excel
- Customer service
Quick apply
14d
Manager in Training
Sandman Hotel Group —Prince George, BC
- $55,000–$60,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
14d
General Manager - DoubleTree by Hilton West Kelowna
Days Hospitality Limited —West Kelowna, BC
- $80,000–$100,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Business
Quick apply

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Director of Operations

Westin Bear Mountain Resort & Spa
Victoria, BC

Quick apply

Job details

Full-time
6 days ago

Benefits

On-site gym
Dental care
Paid time off
Vision care
On-site parking

Skills

Quality assurance
Team management
Organizational skills
Budgeting
Business
Leadership
Strategic planning

Full job description

Who we are

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool. We pride ourselves on providing exceptional guest experiences in a dynamic and welcoming environment. As part of our commitment to excellence, we are seeking a highly driven and experienced Director of Operations to join our Executive Leadership Team.

Position Summary

The Director of Operations is responsible for supporting the overall daily operations of the hotel, with direct oversight of key guest-facing departments, including Front Office, Food and Beverage operations, and Spa services. This role ensures that all areas operate efficiently, profitably, and in alignment with Westin brand standards, service expectations, and hotel ownership’s objectives.

The Director of Operations works closely with department heads and frontline teams to deliver a consistent guest experience while maintaining strong operational controls, associate engagement, and service excellence.

The Director of Operations will demonstrate excellent leadership, communication, problem-solving, and organizational skills and will have the ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

Key Responsibilities

Hotel Front Office Oversight

Oversee day-to-day hotel operations to ensure smooth coordination between departments, including Front Office, Housekeeping, Food and Beverage, Spa, Maintenance, Horticulture, and other guest service areas.
Oversee the Front Office Manager to ensure proper operational procedures, brand standards, and room rate strategies are being followed.
Ensure Housekeeping standards are met and productivity goals for the department are established and maintained.
Monitor guest satisfaction scores, online reviews, service recovery efforts, and internal quality audits.
Ensure all departments maintain a high level of cleanliness, safety, presentation, and operational readiness.
Conduct regular property walks to identify service, maintenance, cleanliness, and guest experience opportunities.
Assist in preparing and managing operational budgets, forecasts, labor controls, and departmental expense reviews.
Promote a culture of accountability, teamwork, professionalism, and proactive guest service.

Food and Beverage Oversight

Provide leadership and operational oversight for all Food and Beverage outlets.
Ensure Food and Beverage operations meet revenue, profitability, service, quality, and guest satisfaction goals.
Partner with the Executive Chef, Food and Beverage Manager, Banquet Manager, and other leaders to maintain menu quality, service standards, cost controls, and operational efficiency.
Monitor labor costs, food costs, beverage costs, inventory controls, purchasing practices, and waste reduction initiatives.
Ensure compliance with health, sanitation, liquor, food safety, and brand requirements.
Support banquet and event execution to ensure timely setup, high-quality service, and successful client experiences.
Identify opportunities to grow Food and Beverage revenue through promotions, local partnerships, upselling, improved outlet performance, and enhanced guest experiences.

Spa Oversight

Oversee Spa operations to ensure a premium, wellness-oriented guest experience.
Work with the Spa Manager to manage treatment quality, therapist scheduling, retail sales, inventory, cleanliness, and guest satisfaction.
Monitor Spa revenue, utilization, labor productivity, retail performance, treatment mix, and profitability.
Ensure all Spa team members follow licensing requirements, safety protocols, service standards, and professional conduct expectations.
Collaborate with Sales, Marketing, Rooms, and Food and Beverage teams to create integrated wellness experiences for hotel guests, groups, and local customers.

Leadership and Team Management

Recruit, train, coach, and develop managers, supervisors, and frontline associates across assigned departments.
Set clear performance expectations and hold teams accountable for service delivery, productivity, and compliance.
Conduct regular meetings with department leaders to review performance, staffing, guest feedback, financial results, and operational priorities.

Financial and Business Performance

Monitor departmental revenue, expenses, payroll, productivity, and profitability.
Review financial reports and operational metrics to identify trends, risks, and opportunities.
Implement cost-control measures while maintaining guest service quality and brand standards.
Support revenue-generating initiatives across Rooms, Food and Beverage, Spa, meetings, and ancillary services.

Guest Experience and Brand Standards

Serve as a visible leader in the hotel, engaging with guests, resolving concerns, and ensuring service recovery is handled promptly and professionally.
Ensure compliance with Marriott and Westin brand standards, quality assurance expectations, and guest experience requirements.
Maintain strong relationships with guests, group clients, vendors, local partners, and ownership representatives, when appropriate.

Core Competencies

Operational leadership
Guest service excellence
Team development
Brand standard execution
Revenue optimization
Conflict resolution
Cross-department collaboration
Quality assurance and compliance

Experience/Skills/Education

A minimum of two years of experience as a Director of Operations, or in a comparable senior operational leadership role, within a full-service, major-brand hotel or resort.

Strong knowledge of all key areas of hotel and resort operations.

Proven leadership, team management, coaching, and employee development skills.

Demonstrated experience in strategic planning, operational execution, and cross-departmental leadership.

A successful track record of improving operational performance, financial results, service standards, and guest satisfaction.

A degree from an accredited university in Business Administration, Hotel and Restaurant Management, Hospitality Management, or a related field is considered an asset.

Previous leadership experience within a Marriott-branded property is considered an asset.

Job Type: Full-time

Pay: $95,000.00-$105,000.00 per year

Benefits:

Dental care
On-site gym
On-site parking
Paid time off
Vision care

Flexible language requirement:

French not required

Ability to commute/relocate:

Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations senior management occupations jobs in british columbia

Director of Operations

General Manager

Accommodations Manager (Remote Camp)

Hotel Manager

Assistant Hotel Manager

Hotel Operations Manager

Hotel General Manager

Assistant General Manager (Alpine Operations – Mandatory Experience Required)

Hotel Manager

Motel Manager

Assistant General Manager

Ramada Plaza Prince George - Hotel General Manager

Director of Room Operations

Manager of Hospitality Operations & Guest Experience

Resort Manager

General Manager, Sutton Place Hotel

General Manager, Sutton Place Hotel

Operations Team Lead

General Manager/Regional Manager

Lodge Manager (Remote Location, year-round position)

Director of Hotel Operations ( Mandarin speaking is preferred )

Director of Hospitality

Lodge Administrator

Manager in Training

General Manager - DoubleTree by Hilton West Kelowna

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