Brockville, On Front desk attendant Jobs – 1 Openings This Week

Front Desk Attendant
Super 8 by Wyndham Gananoque —Gananoque, ON
- From $38,000 a year
- Weekends as needed
- Bilingual
- Microsoft Outlook
- Customer service
- Flexible schedule
Quick apply
5d

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Front Desk Attendant

Super 8 by Wyndham Gananoque
Gananoque, ON

Quick apply

Job details

Full-time
5 days ago

Benefits

Casual dress
On-site gym
Flexible schedule
On-site parking

Skills

Bilingual
Computer operation
Microsoft Outlook
Customer service
Night audit
Computer literacy
Workplace safety policies
Complaint handling
First Aid Certification
Client services
Hospitality Management
Customer service orientation
Occupational Health and Safety (OHS) regulations
Front desk
Office management
Guest services
Guest issue resolution
Team motivation
Communication skills
Client interaction

Full job description

Job description

Reporting to the General Manager, the Front Desk night Auditor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office to deliver an excellent Guest and Member experience.

Summary of Responsibilities:

Reporting to the General manager and doing night Audits and communicating with morning shift staff.
offers professional, engaging and friendly service to each guest, making each guest feel welcome in our hotel.
Promote Wyndham Rewards to our guests and follow these standards.
Able to deal calmly and professionally with the public and employees in any and all crisis situations
Day to day supervision and the smooth operation of the Front Office
Operate according to the policies, procedures, quality standards and services established by the management team
Ensure efficient operation of the hotel by supervising and supporting the guest services, food and beverage, maintenance and house keeping department.
Responding to and following up with individual guest & group/tour reservation requests by email or phone as required.
Handling of guests’ requests, comments & complaints, ensuring guest’s needs are met and exceeded, make improvements accordingly.
Stay current with industry/competitive trends and making recommendations for improvement
Know and follow policies & health and safety standards for the hotel, ensuring a safe working environment for all staff members & guests.
All other duties as assigned

Requirements:

Experience or freshers are welcome
Excellent communication (written & verbal) and interpersonal skills
A strong team player, able to work within deadlines and motivate a team
A good problem solver, who is confident, energetic, flexible and proactive
Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word, SynXis is an asset
Willing to work all shifts and weekends, if needed
Results oriented, positive, service driven with a sense of urgency and ability to prioritize
A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
Hospitality Degree or Diploma an asset
Bilingual is an asset
Knowledge of safety regulations including GHS, First Aid
On-Site accommodation would be provided

Employee Discount at Wyndham properties after probation is completed

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

Casual dress
Flexible schedule
On-site gym
On-site parking

Ability to commute/relocate:

Gananoque, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

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