burk's falls, on front desk supervisor Jobs – 3 Openings This Week

Front Desk Supervisor
Hidden Valley Resort —Huntsville, ON
- $20–$22 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
21h
Guest Service Manager
Holiday Inn Express and Suites Huntsville-Muskoka —Huntsville, ON
- From $43,000 a year
- Full-time
- Writing skills
- Hotel
- Analysis skills
- Dental care
- Vision care
Quick apply

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Front Desk Supervisor

Hidden Valley Resort
Huntsville, ON

Quick apply

Job details

Full-time
21 hours ago

Benefits

Casual dress
On-site parking

Skills

Bilingual
Hospitality
Multilingual
Customer service
Supervising experience
Multi-line phone systems
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a professional and customer-focused Front Desk Supervisor to oversee the front desk operations at Hidden Valley Resort. The ideal candidate will ensure exceptional guest experiences, manage front desk staff, and maintain smooth daily operations. This role requires strong leadership, excellent communication skills, and a passion for hospitality service. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively.

Responsibilities

Supervise and coordinate front desk staff to deliver outstanding guest services.
Manage multi-line phone systems, handle guest inquiries, and provide accurate information promptly.
Ensure all guest interactions adhere to professional phone etiquette and hospitality standards.
Oversee check-in and check-out procedures, ensuring efficiency and accuracy.
Resolve guest concerns or complaints with professionalism and a focus on customer satisfaction.
Train new team members on front desk protocols, customer service standards, and hotel policies.
Maintain a welcoming and organized front desk environment, including managing reservations and guest records.
Collaborate with other departments to ensure seamless guest experiences and operational efficiency.

Experience

Previous experience in hotel front desk operations or hospitality is preferred.
Strong customer service background with demonstrated ability to handle diverse guest needs.
Experience managing multi-line phone systems and providing excellent phone etiquette.
Bilingual or multilingual skills are highly desirable to communicate effectively with a diverse guest base.
Prior leadership or supervisory experience in a hospitality setting is advantageous but not required. This role offers an opportunity to be part of a dynamic team dedicated to delivering exceptional hospitality services while developing your leadership skills within the industry.

Pay: $20.00-$22.00 per hour

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

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