Senior Business Analyst, Integrated Business Applications
Business Applications
Burnaby, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Integrated Business Applications & Projects, the Senior Business Analyst, plays a key role in the development and maintenance of integrated systems for Human Resources (HR) and Payroll, including reporting process, and budgeting. Responsibilities include project leadership and coordination for upgrades or enhancements to applications, configuring system changes affecting system processing and changes to common data elements shared across HR and Payroll modules. This includes managing the technology needed to take the budgeting, forecasting and reporting cycle to successful completion and troubleshooting of assigned applications. The Senior Business Analyst drives continuous process improvement through the streamlining and standardization of existing processes and providing professional expertise. The Senior Business Analyst contributes to strategic planning and assists leadership in coordinating key activities related to the planning and implementation of projects. The integration of data and use of technology will be critical in supporting the various initiatives within the organization effectively.
This role will provide work direction to those providing technical support for the integrated applications and will lead the requirements analysis, develop and write business specifications, and coordinate and implement test plans for new system developments. The Senior Business Analyst will work closely with the business areas to ensure acceptable toolset performance, system reliability and employment of best practices. This role will perform ad hoc analysis, financial resource utilization and operational reviews and reporting as required to support the Director, Integrated Business Applications & Projects.
What you’ll do
- Lead the solution areas in systems development and management of integrated systems by being the key interface between business users and application engineers. Define project requirements by identifying key deliverables and translates those requirements into solutions. Formulate and define business scope and objectives through research and fact-finding combined with an understanding of business requirements and system functionality.
- Advise executive level leadership roles by providing strategic planning support and change management services and works with stakeholders in all business units to formulate scope and objectives for new initiatives. Develop and maintain strong working relationships with business leaders and strategy owners.
- Responsible for creating, directing, and supervising project work plans, solution selection, development, implementation, documentation, interfacing and maintenance within established policies and guidelines.
- Lead and provide work direction to assigned staff, technical experts and consultants for the delivery of the integrated applications and systems for HR and Payroll by providing technical advice and guiding the development, recommendation and implementation of policies and procedures.
- Maximize systems functionality, integration, and skill-sets in each user group by analyzing processes using technological functionality and leading implementation efforts where appropriate.
- Provide software support and maintenance by coordinating the set-up and installation of programs with PDHIS. Follow up on implementation by advising and recommending solutions to problems to ensure that systems procedures achieve the defined or desired internal controls. Lead the analysis of current situation and future requirements of the HR and Payroll applications including budgeting and reporting requirements of HR and Payroll and financial information to meet the needs of executives, front-line managers, and various executive committees.
- Identify, develop and implement appropriate/best practices and standardized reporting tools, such as templates or analysis tools for HR and Payroll, budgeting, forecasting and reporting. Constantly seek opportunities to improve processes and streamlines operations by investigating and applying innovative and appropriate solutions for information delivery and reporting submission.
- Develop and write business specifications for development work. Work with other stakeholders to gather appropriate requirements and ensure satisfaction. Negotiate acceptable solutions to improve efficiencies, balancing system maintenance with user needs and requests to deliver sustainable long term solutions.
- Liaise with PDHIS to resolve technical environment issues that impact the budget and reporting applications to ensure that the application is available during critical periods for reporting and the budgeting cycle.
- Ensure that documentation regarding software applications in use is appropriate and complete.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s Degree in Business Administration, Computer Science, Information Systems or a related field of study plus a minimum of 8 years of recent, related senior analyst experience in a large complex multi-site organization. Advanced knowledge of relational and multidimensional databases and strong Structured Query Language (SQL) skills.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Business Applications contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Advanced knowledge of a broad scope of computerized Human Resources, Payroll and Time Capturing applications and systems such as PeopleSoft and Workbrain.
- Advanced knowledge of human resources and payroll principles and practices. Knowledge and experience working with complex computer based applications and data systems, data integrity process checks and internal controls.
- Superior writing and presentation skills, including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways and in a non-technical and non financial manner.
- Strong computer and financial application skills, including demonstrated ability to productively use spreadsheet, word processing, presentation and database applications.
- Customer focused with an ability to facilitate and encourage co-operation between diversion operational groups and skill sets.
- Excellent communication skills, including the ability to negotiate and persuade others, superior organizational skills, including the ability to prioritize workload to meet deadlines, ability to work under pressure and multi-task without direct supervision, physical ability to perform the duties of the job.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary Full-Time (Until August 2027)
Salary Range: $90,770 - $130,481. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing Date: Applicants accepted until position is filled
Hours of Work: Monday-Friday 08:30-16:30
Requisition #: 202716E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on August 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
