Burnaby, Bc Service delivery director Jobs – 647 Openings This Week

Senior Director, Bargaining & Member Services
UFCW1518 —New Westminster, BC
- $128,500–$142,500 a year
- Full-time
- Microsoft Office
- Bachelor's
- Travel
- Dental care
- Paid time off
Quick apply
Service Delivery Systems & Integration Lead (Contract)
AUNT LEAH'S —New Westminster, BC
- $45,000–$110,000 a year
- Full-time
- Hybrid work
- Leadership
Branch Manager - McGill
Burnaby Public Library —Burnaby, BC
- $110,505–$131,963 a year
- Temporary
- Master's degree
- In-person
- Leadership
- Commuter benefits
- Dental care
Quick apply
19h
Associate Director, Product & Service Delivery
Simon Fraser University —Burnaby, BC
- $116,061–$138,495 a year
- Temporary
- Product management
IT Service Delivery Lead
Svante —Burnaby, BC
- $98,500–$135,500 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Dental care
Quick apply
Director of Room Operations
Marriott International, Inc —Vancouver, BC
- $140,000–$176,000 a year
- Full-time
- Hotel
- Bachelor's
- Guest services
7d
Director, Client Onboarding & Service
CIBC —Vancouver, BC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
19h
Director, Labour Relations
PHSA —Vancouver, BC
- $118,923–$170,951 a year
- Full-time
- Customer service
- Word processing
- Master's degree
14d
Call for an Indigenous Board Director
Justice Education Society of BC —Vancouver, BC
- Call to connect
Director, Food Service
Yen Bros —Vancouver, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
Registered Nurse Clinical Manager
Harrison Healthcare —Vancouver, BC
- $44–$60 an hour
- Full-time
- Microsoft Powerpoint
- Nursing
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
Registered Dietitian
Harrison Healthcare —Vancouver, BC
- $44–$50 an hour
- Part-time
- Bilingual
- Customer service
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
Senior Manager - Operations
Hiyám̓ ta Sḵwxwú7mesh Housing Society —North Vancouver, BC
- $100,000–$110,000 a year
- Weekends as needed
- Microsoft Office
- Supervising experience
- Presentation skills
- Dental care
- Paid time off
Quick apply
13d
Medical Lab Assistant
Harrison Healthcare —Metro Vancouver Regional District, BC
- $25–$31 an hour
- Part-time
- CPR Certification
- Laboratory experience
- In-person
- Dental care
- Tuition reimbursement
Quick apply
Sr. Account Manager
ATTA Elevators/ Modern Elevators —Burnaby, BC
- Full-time
- CRM software
- Sales
- Business development
- Wellness program
- Disability insurance
Quick apply
9d
Shop Manager
KITH —Vancouver, BC
- $70,000–$75,000 a year
- Weekends as needed
- Heavy lifting
- Sales
- Accounting
6d
Seasonal Tree Lot Manager (Social Enterprise Fundraiser)
AUNT LEAH'S —Metro Vancouver Regional District, BC
- $28 an hour
- Overtime
- Sales
- Supervising experience
- Bachelor's
9d
Product Owner (626)
Trail Appliances Ltd. —Richmond, BC
- Hybrid work
- Agile
- Communication skills
Quick apply
Manager, FF&E
Amica Senior Lifestyles —Metro Vancouver Regional District, BC
- $87,000–$108,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Office
- Dental care
- Vision care
9d
Senior Business Development Officer
Skill Hive Work Force —Surrey, BC
- $50,000–$60,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
12d
Manager Pensions
IWA-Forest Industry Pension & LTD Plans —Burnaby, BC
- $95,000–$125,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Commuter benefits
- Dental care
Quick apply
13d
Supply Chain & Inventory Manager
Powerhouse Building Solutions Inc —Surrey, BC
- $70,000–$85,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
- Disability insurance
- Dental care
Quick apply
Catering Manager
Sodexo Live! at Vancouver Convention Centre —Vancouver, BC
- $36–$41 an hour
- Full-time
- Hospitality
- Sales
- English
- Dental care
- Tuition reimbursement
Quick apply
7d
Manager, Benefits and Employee Records Admin
TransLink —Metro Vancouver Regional District, BC
- $100,080–$150,120 a year
- Full-time
- Hybrid work
- Management
- Human resources
- Organizational skills
- Disability insurance
- Dental care
7d
Senior Occupational Health and Safety Project Manager
Pinchin Ltd —Richmond, BC
- $90,000–$110,000 a year
- Overtime
- Hybrid work
- Master's degree
- Bachelor's
- Leadership
- Flexible schedule
Quick apply

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Senior Director, Bargaining & Member Services

UFCW1518
New Westminster, BC

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
Dental care
Paid time off
Life insurance

Skills

Microsoft Office
Bachelor's
Human resources
Budgeting
Communication skills
Negotiation
Driving Licence

Full job description

About the Company

At UFCW 1518, we believe that we are stronger together. Everyone deserves safe and respectful working conditions and a healthy community. By continuing to win fights for fairness, organize workers in diverse industries, and support causes that benefit communities, we work together to improve the quality of life for all British Columbians.

We are a democratic, member-driven union that is built on a foundation of integrity and respect. We are committed to working hard for our members, fighting for higher wages, better benefits, job security, and fair treatment. We also use our voice to speak up on issues that impact our communities, such as implementing a living wage and standing against discrimination.

About the Role

Working closely with the Managing Director, the Senior Director, Bargaining and Services is responsible for providing strategic leadership and operational oversight for member representation advocacy and servicing, labour relations, collective bargaining and related programs.

This position ensures the effective delivery of high-quality services to members while advancing the objectives and priorities of UFCW 1518.

Key Responsibilities

Strategic Leadership

· Balancing operational requirements with long-term organizational priorities, provide insight into the development of departmental short-term and long-term planning

· Monitor emerging trends, legislative developments, and industry best practices affecting unionized workplaces and collective bargaining

· Provide expert advice and recommendations to senior leadership and elected officers on bargaining, labour relations, and member services matters

Member Servicing

· Interpret collective agreements with high levels of care and precision, ensuring consistent, risk-informed application across all member representation activities

· Manage labour relations and engagement with employer representatives and key interest holders, influencing outcomes through credibility, expertise, and strategic communication

· Oversee complex grievance files, settlements, arbitrations, investigations, and workplace disputes to ensure strong representation and timely resolution

· Attend arbitrations, mediations, investigations and fact-finding meetings to ensure matters are properly advanced and documented.

· Represent and engage with a variety of members, ensuring the employer’s standards and policies are upheld

· Identify opportunities to improve service delivery, operational effectiveness, and member engagement.

Collective Bargaining

Lead and oversee your team through the collective bargaining cycle, intervening at critical stages to achieve positive outcomes.

People Management

· Fosters a culture of collaboration, responsiveness, accountability, and inclusion.

· Provide strategic leadership to a high performing team of Union Representatives, setting clear expectations, encouraging accountability, and fostering a culture of inclusion

· Support staff navigating challenging workplace situations, member concerns, high-pressure files, and day-to-day operational issues

· Respond to complaints and performance concerns, where necessary

· Conduct performance management, coaching, and discipline processes when necessary, while fostering a respectful and positive team culture

Financial and Operational Management

· Assist with the development and oversight of departmental operational plans, budgets and resource requirements

· Monitor performance metrics and ensure objectives related to service quality, volume, timelines, and outcomes are achieved

· Ensure compliance with organizational policies, collective agreements, legislation, and departmental standards

· Recommend operational improvements to support organizational goals

Stakeholder Relations

· Build and maintain effective relationships with elected leaders, members, employers, legal counsel, and other internal and external stakeholders

· Represent UFCW in meetings, negotiations, committees, conferences, and public forums as required

Qualifications and Competencies

· 5–7+ years of experience in labour relations, including managing complex grievance files, bargaining, workplace investigations, mediations, and arbitrations, with precision and a risk-informed approach.

· Undergraduate degree or equivalent, with advanced studies in collective bargaining, labour law, labour/industrial relations, arbitration, employment law, and/or HR

· Demonstrated senior-level experience as a lead negotiator, with the ability to oversee a team through the full bargaining cycle and intervene effectively at critical stages.

· Ability to contribute to operational planning and budgets, to monitor performance metrics, and to ensure compliance with policies and legislation.

· Skilled at building effective relationships with key stakeholders and comfortable representing the organization in negotiations and other forums.

· Thorough knowledge of BC and Canadian Labour Relations Code and related legislation, including collective agreements and grievance procedures

· Experience leading, mentoring, and supervising employees, with a track record of building positive team culture and supporting performance development

· Strong ability to manage multiple priorities while delivering on team support and member service expectations

· Proficient in Microsoft Office, CRMs, and record management systems

· Valid driver's license and ability to travel as required

· Fluency in a second language is an asset.

Why UFCW 1518?

UFCW 1518 values our team’s meaningful contributions and unmatched expertise that are integral to achieving our ambitious goals. As a member of our team, you can expect:

· Competitive compensation package commensurate with experience

· Salary range $128,500-142,500 annually

· Extended health, dental, group life, LTD and ADD plans that values the well-being of you and your family

· Eligibility for our Pension Plan to ensure financial security down the road

· Generous paid time-off, starting with 20 vacation days, accrued personal time off, and statutory holidays to prioritize work-life balance

If this sounds like what you’re looking for in your next opportunity, we want to hear from you! Apply by sending your resume and cover letter today.

UFCW 1518 is committed to diversity and inclusion in the workplace. People with disabilities, BIPOC, immigrants, women, and LGBTQ2S+ people are encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [email protected].

Pay: $128,500.00-$142,500.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off

Education:

Bachelor's Degree (preferred)

Experience:

leading Full-Cycle Bargaining: 2 years (preferred)
in department budget planning: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service delivery director jobs in burnaby, bc

Senior Director, Bargaining & Member Services

Service Delivery Systems & Integration Lead (Contract)

Branch Manager - McGill

Associate Director, Product & Service Delivery

IT Service Delivery Lead

Director of Room Operations

Director, Client Onboarding & Service

Director, Labour Relations

Call for an Indigenous Board Director

Director, Food Service

Registered Nurse Clinical Manager

Registered Dietitian

Senior Manager - Operations

Medical Lab Assistant

Sr. Account Manager

Shop Manager

Seasonal Tree Lot Manager (Social Enterprise Fundraiser)

Product Owner (626)

Manager, FF&E

Senior Business Development Officer

Manager Pensions

Supply Chain & Inventory Manager

Catering Manager

Manager, Benefits and Employee Records Admin

Senior Occupational Health and Safety Project Manager

I want to receive the latest job alerts for service delivery director in burnaby, bc

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