Burnaby, Bc Surveillance operator Jobs – 5 Openings This Week

Operations Centre Manager
Paladin Security —Burnaby, BC
- $70,000–$80,000 a year
- Full-time
- Customer service
- Writing skills
- Data analysis skills
Quick apply
5d
CCTV & Alarm Monitor
CMI Concierge & Security Inc. —Vancouver, BC
- $20 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick apply
6d
Casual Surveillance Operator
Starlight Casino —New Westminster, BC
- $22.89 an hour
- Weekends as needed
Surveillance Operator
Grand Villa Casino —Burnaby, BC
- $21.38 an hour
- Temporary
Operator, Security Command Centre
Paladin Security —Burnaby, BC
- $24.80–$26.80 an hour
- On call
- First Aid Certification
- Data entry
Quick apply
11d

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Operations Centre Manager

Paladin Security
Burnaby, BC

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Job details

Full-time
5 days ago

Skills

Quality improvement planning
Customer relationship building
Operations management
Customer service
Writing skills
Coaching
Post-secondary education
Data analysis skills
Client relationship development
Emergency management
Quality improvement leadership
Hiring
Project management
Workforce planning strategy
Human resources management
Data-driven outcome evaluation
Team management
Client services
Customer service orientation
Security system monitoring (security system operation)
Security
Personnel management
Training & development
AI
Business
Leadership
Dispatch experience
Communication skills
Business process improvement
Performance evaluation

Full job description

Operations Centre Manager

The Operations Manager, Integrated Guarding is responsible for the day-to-day operational leadership of Paladin's National Integrated Guarding Operations Centre. This role oversees the Operations Centre personnel, including hiring, onboarding, training, coaching, performance improvement, ongoing management, succession planning, staffing planning, and related support resources while ensuring exceptional service delivery to clients.

The Operations Manager is accountable for monitoring, analyzing, and improving key performance indicators (KPIs), ensuring compliance with operational standards, and driving continuous improvement across the Integrated Guarding program. The successful candidate will work closely with Executive leadership, Operational Leadership, Technology Team, Sales Team, and the Customer Success Team. Integrated Guarding services leverage AI-enhanced surveillance, real-time monitoring, analytics, and mobile response capabilities to deliver proactive security solutions.

Key Responsibilities

Maintain working knowledge of the Physical Security Information Management (PSIM) platform and other Integrated Guarding technologies to effectively support daily operations.
Provide leadership, coaching, and performance management for Operations Centre staff.
Develop and update operational procedures, response protocols, training documentation, and client-specific post orders.
Ensure consistent execution of operational procedures, response protocols, and client-specific post orders.
Develop staffing plans to support business growth and client service requirements.
Foster a culture of accountability, professionalism, customer service, and continuous improvement.
Lead operational meetings and performance reviews with direct reports.
Performance & KPI Management
Analyze trends and identify opportunities for performance improvement and alarm reduction.
Develop action plans to address service gaps and operational inefficiencies.
Prepare recurring operational dashboards and executive-level performance reports.
Track and improve metrics including:
- Alarm response times
- Video verification accuracy
- Event escalation timelines
- Dispatch efficiency
- Incident closure rates
- Operator productivity
- Client SLA compliance
- False alarm reduction rates

Education

Post-secondary education in Business, Security Management, Law Enforcement, Emergency Management, or a related discipline preferred.
Equivalent operational leadership experience may be considered.

Experience

5+ years of leadership experience in security operations, Operations Centre environments, dispatch, monitoring services, emergency communications, or related operational settings.
Experience managing teams in a fast-paced, technology-enabled environment.
Demonstrated experience with KPI management, workforce planning, and operational reporting.
Experience managing client relationships and service delivery programs.

Knowledge & Skills

Strong leadership and people management skills.
Analytical and problem-solving abilities.
Proven experience using operational KPIs to drive performance.
Excellent written and verbal communication skills.
Strong organizational and project management capabilities.
Ability to make sound decisions during critical incidents.
Knowledge of video monitoring, alarm monitoring, dispatch operations, AI surveillance technologies, or integrated security solutions is considered an asset.

#CE100

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surveillance operator jobs in burnaby, bc

Operations Centre Manager

CCTV & Alarm Monitor

Casual Surveillance Operator

Surveillance Operator

Operator, Security Command Centre

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