burnaby, bc technical support manager Jobs – 9 Openings This Week

Manager, Service Desk Services - FTT
TransLink —Metro Vancouver Regional District, BC
- $100,080–$150,120 a year
- Temporary
- Hybrid work
- Supervising experience
- Presentation skills
- Bachelor's
- Dental care
Manager, Helpdesk Support
Houle Electric Limited —Burnaby, BC
- $80,000–$100,000 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Windows
Quick apply
ISC Service Desk Manager
UBC Faculty of Forestry —Vancouver, BC
- $8,305.08–$12,952.33 a month
- Full-time
- Computer science
- Computer Science
- Customer service
6d
Support Technical Lead
Weta Digital —Vancouver, BC
- $80,080–$99,840 a year
- Weekends as needed
- Customer service
- English
- Windows
- Life insurance
Technical Support Lead
L.B. Foster Rail Technologies, CORP —Burnaby, BC
- Remote
- Up to 50% travel
- High school diploma or GED
- Travel
- Tuition reimbursement
Quick apply
6d
Technical Account Manager
Trulioo —Vancouver, BC
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- No university degree
- Dental care
- Paid time off
1d
Systems Administrator Lead
Bardel Entertainment —Vancouver, BC
- $100,000–$125,000 a year
- Hybrid work
- Azure
- Management
- Windows
Quick apply
7d
Product Solutions Manager
Suger Software —Vancouver, BC
- $75,000–$100,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Oracle
- Dental care
- Paid time off
Quick apply
8d

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Manager, Service Desk Services - FTT

TransLink
Metro Vancouver Regional District, BC

Apply Now

Job details

Temporary | Full-time

Benefits

Extended health care
Dental care

Skills

QoS
Information Systems
Supervising experience
Presentation skills
Bachelor's
ITIL
Distributed systems
IT
Communication skills
Time management

Full job description

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Manages Service Desk services including overseeing and monitoring all aspect of Service Desk functions to ensure a positive experience for all enterprise customers. Ensures all services are performing at optimal levels and meet business expectations. Provides advice, guidance and daily operational support to end users. Defines and directs initiatives related to improving Service Desk functions.

KEY ACCOUNTABILITIES

Leads Service Desk service strategy and develops operational plans that meet the functional needs of the organization. Manages a diverse cross functional team to maintain highly reliable services with a focus on quality, business enablement and improving customer experience. Ensures service delivery meets established standards and service level agreement.

Oversees the day-to-day execution of incident processes including the logging, classification and assessment of incidents, escalation for resolution, and action to the appropriate IT resource or support partners.

Manages the Service Desk team, ensures staffing is scheduled to provide support for the optimal delivery of Service Desk services and functions, including the use of technology, systems, and automated tools. Provides recommendations into the preparation of the department budget.

Manages the recruitment, selection, training, motivation, performance, competency, and skill development of the Service Desk team. Participates in the weekly Change Advisory Board (CAB) meetings; reports on trends and issues relating to the implementation of applications and system functions and provides recommendations on improving overall service. Defines and directs initiatives related to improving the Service Desk functions.

Establishes policies and processes to provide efficient and effective support to end users of distributed systems. Liaises with the Service Management Team to assess incidents, to provide input in determining the root cause and to ensure solutions are promptly executed and documented.

Participates in technology projects and upgrades which require processes and procedures for first-line support. Responsible for ensuring that proper support documentation and training has been provided as it relates to service desk functions and responsibilities.

Collaborates with internal support teams to ensure a seamless and consistent delivery of system and desktop services to the customers.

Builds partnerships with Business Leaders at various levels to guide strategic decision making and influence how IT can enable new sources of value. Fosters collaboration and develops highly responsive working relationship with cross functional IT teams. Champions innovation and recommends best practices as it relates to Service Desk.

Contributes as a key member of the IT delivery team in identifying and acting on risks and opportunities associated with Service Desk functions and alerting senior management to critical issues. Providing reports and presentations for senior management as required.

Serves on internal committees as assigned; actively involved in the development of enterprise technology standards, processes, and performance metrics to ensure that Service Desk delivers value to the enterprise. Provides customer-centric advice and services in assessing evolving business requirement, shaping, and prioritizing technology needs, developing and delivering solutions.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through completion of a bachelor’s degree in computing science, or information systems, and six (6) years of progressively responsible experience in the information technology field covering Desktop functions or equivalent capabilities. Experience must include four (4) years experience with the supervision and direction of staff.

OTHER REQUIREMENTS

Strong business acumen and skills in ITIL methodology and process strategy and application

Advanced experience leveraging KPIs and metrics to track and measure the quality of service.

Advanced written and verbal communication skills

Sound planning, organization, and time management skills of self and others.

Advanced interpersonal skills, including relationship building, coaching, influencing, conflict resolution and presentation/facilitation skills.

Advanced problem solving and decision-making skills to identify and address roadblocks and critical issues that would impact business outcomes.

Advanced ability to lead and advise a large team of diverse technical resources.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

This is a full-time temporary position for seven (7) months

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $100,080 - $150,120 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: April 30, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].

Apply Now

Refine Your Search

technical support manager jobs in burnaby, bc

Manager, Service Desk Services - FTT

Manager, Helpdesk Support

ISC Service Desk Manager

Support Technical Lead

Technical Support Lead

Technical Account Manager

Systems Administrator Lead

Product Solutions Manager