Overview
Sunray Group, a family-owned corporation, was founded in 2006 with a vision of creating exceptional experiences for its customers through hospitality and development. The company has an unwavering belief in the power of brand equity, reflected in its portfolio of award-winning brands, including Marriott, Hilton, Hyatt, Intercontinental Hotel Group (IHG), Best Western, and Choice Hotels.
With developments across Ontario, Quebec, Saskatchewan, Manitoba, Newfoundland and Alberta, Sunray Group has become a leading name in the hospitality and real estate industries. The group’s success can be attributed to its diverse, multicultural, and talented team of individuals who are passionate about providing exceptional guest experiences.
Position Summary
We are seeking an experienced Director of Hotel Operations to oversee the operational performance of multiple hotel properties across designated regions in Ontario.
Based in our North York corporate office, this senior leadership role requires a strategic, results-driven professional with strong operational expertise who can drive business performance, ensure brand compliance, and lead high-performing teams across multiple locations. The successful candidate will be responsible for maximizing revenue, optimizing profitability, and maintaining the highest standards of guest satisfaction throughout the hotel portfolio.
Key Responsibilities
Strategic Operations Management
- Oversee day-to-day operations of multiple hotel properties in Ontario
- Develop and implement operational strategies to optimize performance and profitability
- Monitor key performance indicators (KPIs) including RevPAR, ADR, occupancy rates, and guest satisfaction scores
- Ensure consistent implementation of brand standards and operating procedures across all properties
Financial Performance & Budget Management
- Develop annual operational and CAPEX budgets and forecasts for assigned properties
- Monitor financial performance and implement corrective actions to achieve targets
- Control operational costs while maintaining service quality standards
- Analyze P&L statements and provide actionable insights to senior management
Team Leadership & Development
- Provide leadership, guidance, and mentorship to General Managers and teams
- Conduct regular property visits and performance reviews
- Develop succession planning and talent management strategies
- Foster a culture of excellence, accountability, and continuous improvement
Quality Assurance & Guest Experience
- Ensure compliance with all health, safety, and regulatory requirements
- Maintain high standards of cleanliness, maintenance, and guest service
- Address escalated guest concerns and implement service recovery procedures
- Monitor online reviews and reputation management across all properties
Project Management & Development
- Assist with renovation and capital improvement projects
- Coordinate with corporate departments including HR, IT, Marketing, and Procurement
- Support new property openings and acquisitions
Required Qualifications
Education & Experience
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Master's degree or equivalent advanced qualification preferred.
- 8-10 years of progressive leadership experience in hotel operations, including multi-property oversight.
- Previous experience as a General Manager or in a regional/multi-property operations leadership role.
- Demonstrated track record of achieving financial, operational, and guest satisfaction targets.
Skills & Competencies
- Strong financial acumen with extensive budget management and P&L accountability experience.
- Exceptional leadership, coaching, and team development skills.
- Excellent communication, presentation, and interpersonal abilities.
- Proficiency with hotel management systems, including Opera and brand-specific platforms.
- Advanced understanding of revenue management principles and hotel performance metrics.
- Comprehensive knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, and Maintenance.
- Strong understanding of major hotel brand standards and operating procedures.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Ability and willingness to travel regularly throughout Ontario.
What We Offer
- Competitive compensation package commensurate with experience.
- Comprehensive health and benefits package.
- Professional development and leadership growth opportunities.
- Clear long-term career advancement opportunities within a growing organization
- Hotel accommodation discounts
Pay: From $120,000.00 per year
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Vision care
Work Location: In person
