Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating exceptional guest experiences. We are proud to foster an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
We are looking for an Executive Housekeeper to join our leadership team at newly branded Coast Calgary University District Hotel by APA, a 160 room full service hotel located in the . As Executive Housekeeper you’ll play a key role in driving operational excellence, inspiring your team, and helping shape the culture of our hotel. You’ll contribute to the overall success of the hotel by leading the entire team that provides Coast Hotels’ standards of cleanliness within all areas of the hotel. You'll be responsible for ensuring that Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. You'll also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards, ensuring smooth daily operations, and championing a people-first environment where Ambassadors and guests alike feel valued.
What this role does:
- Creates and implements a departmental plan and measurable objectives for the Housekeeping department
- Manages and oversees the work of others within housekeeping including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, providing recognition, developing the culture and following up on internal/external inquiries for Housekeeping
- Forecasts and proactively addresses needs and situations; coordinates inspections; ensures adequate inventory levels; reports maintenance issues
- Collaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutions
- Resolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast’s operation
- Performs housekeeping duties as required
- Other duties as required
What we're looking for:
- Secondary school diploma
- 3 years of related experience at a leadership level
- Industry specific certifications such considered an asset
- Ability to lead and motivate others
- Excellent communication and customer service skills
- Strong problem resolution skills and conflict resolution skills
- Experience forecasting and budgeting
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which may include evenings, weekends and holidays
Why Join Coast Hotels?
- An inclusive workplace where diversity is celebrated, and every voice is valued
- Opportunities to grow your career within Coast Hotels and the broader hospitality industry
- A chance to make an impact - not just on business performance, but on the culture, guest experience, and community
- Competitive compensation and benefits, plus the opportunity to be part of a team that lives its values.
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
