calgary, ab airline ticket agents Jobs – 2 Openings This Week

Customer Service Specialist (Facilitator)-Bilingual (FR/EN)
Paladin Airport Security Services —Calgary, AB
- $1 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply

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Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

Paladin Airport Security Services
Calgary, AB

Quick apply

Job details

Part-time

Skills

Bilingual
French
Customer service
English
American Sign Language
High school diploma or GED

Full job description

Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

We are currently hiring part-time and casual Facilitators based out of the Calgary Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

You receive top industry wages
You have the opportunity to advance and grow your career
You receive comprehensive benefits

What do Facilitators do?

With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by:

Proactively identifying opportunities to assist passengers through the screening process
Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French
Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language
Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss
Offering physical support of passenger belongings where required
Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP
Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service
Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness

What you bring to PASS:

Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year
Fluent and French and English
Experience working under pressure in a heavily regulated environment
Exceptional ability to communicate simply, clearly and effectively with diplomacy
Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
Ability to understand and describe the screening process to passengers as required
Experience adapting to customer needs and providing effective solutions or options where appropriate
Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets
Physical ability to support passengers with reduced mobility and their belongings
Physically able to stand and walk for extended periods
High School Diploma/GED

· 18 years or older · Canadian Citizen or Permanent Resident

Ability to obtain Transport Security Clearance and other advanced clearances as required
Open availability to work any required shift in a 365, 24/7 environment When you apply to this selection process, you are applying an inventory for current/future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

#PASS2

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

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Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

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