Calgary, Ab Collection agent Jobs – 10 Openings This Week

Customer Service Representative/Contact Centre Agent REMOTE
SureHire —Calgary, AB
- $18–$19 an hour
- 8 hour shift
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- Microsoft Word
- High school diploma or GED
- Quality Control
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Customer Service Representative/Contact Centre Agent REMOTE

SureHire
Calgary, AB

Apply Now

Job details

Full-time
1 day ago

Skills

Live chat
Microsoft Word
Customer appointment booking
High school diploma or GED
Client services
Quality Control
Customer service orientation
Outbound calling
Phone etiquette
Account management
Communication skills
Client interaction
Time management

Full job description

Full Time Hybrid Urgent Contact Center

Customer Service Representative/Contact Centre Agent REMOTE

SureHire Occupational Health Testing · Calgary, Alberta, Canada

1 days ago

Compensation $18 - $19 per hour

Experience 1-2 years

Location Calgary, Alberta

About the role

Job Title: Contact Centre Agent
Location(s): Remote (CANADA) - SureHire Corporate Office
Status: Full-time ; Hourly
Reports to: Manager, Contact Centre

Job Purpose:

To ensure quality services and accuracy in booking occupational testing across Canada and the US when necessary and perform basic account creation and maintenance in order to provide first-call resolution.

Working Conditions:

Hours: 8-hour shifts with a half-hour break, ranging between operating hours of 5:00 am - 6:00 pm
- Part-time shifts may vary
Travel: No travel required
Hazards: N/A
Safety Sensitive: No
Physical Environment: Work from Home - Office setting
Dress Code: Business Casual

Job Summary & Duties:

Receive Inbound Calls:
- Transfer calls, place caller on hold, forward calls to the appropriate people, and forward calls to voicemail
- Manage, resolve, or escalate issues and provide customers with product/service information
Book Appointments, Review Calendars:
- Book appointments in various locations in the SureLink calendar
- Quality control – Double check recruiters, companies, and job numbers
- Book Onsite and Afterhours appointments
- Conduct Management ID
Coordinate Third-Party Appointments:
- Book appointments across Canada at independent clinics
- Communicate with clinics to ensure they have the time and necessary equipment to perform the testing
- Communicate with recruiters to confirm the details of appointments
- Send the appropriate authorization forms via email/fax to the sites
Reply to Online Appointment Requests:
- Book appointments at appropriate locations
- Email/Call companies to inform them of the appointment details
Answer All LiveChat or Text Messages or Direct Them to the Appropriate Contact:
Respond to Contact Us Forms Submitted in Relation to Customer Service and Appointment Bookings:
Account Set-Up and Maintenance:
- Perform basic account set up for Private companies who require results
- Submit requests on behalf of private clients who require full-service accounts
- Provide assistance to and troubleshoot with clients on SureLink functions
Take Payment Info and Process Transactions:
General Projects and Administrative Tasks:
- Complete tasks assigned by Manager and other departments

Job Specifications:

Education:

High school diploma

Experience:

Customer service and/or call center experience considered an asset

Formal Training/Certifications/Licenses:

Required Competencies/Knowledge/Skills/Abilities:

General computer skills: Microsoft Word and Excel
Excellent time management skills
Strong interpersonal skills
Ability to problem solve and effectively deal with difficult people
Ability to establish and maintain effective relationships with companies and collection sites
Ability to multi-task: coordinating several appointments, phone calls, and tasks
Strong phone etiquette
Strong communication and listening skills
Call Centre/Customer Service Experience is an asset

Characteristics:

Professional demeanor
Positive attitude with a commitment to continuous learning and improving work processes
Effective team player

Compensation

$18 - $19 per hour

Closes Sep 11, 2026

Applicants 59

Posted Sep 03, 2026

More About Us

Company Name SureHire Occupational Health Testing

Primary Industry Occupational Health Testing

Company Size 1 - 115

Founded In 2004

Phone 866-944-4473

Location Edmonton, Alberta

https://www.surehire.com

Apply Now

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collection agent jobs in calgary, ab

Customer Service Representative/Contact Centre Agent REMOTE

Customer Service Agent

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Customer Service Representative/Contact Centre Agent REMOTE

About the role

Job Purpose:

Working Conditions:

Job Summary & Duties:

Job Specifications:

Education:

Experience:

Formal Training/Certifications/Licenses:

Required Competencies/Knowledge/Skills/Abilities:

Characteristics:

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