POSITION: Director, Digital Workplace Adoption
JOB TYPE: Full Time
LOCATION: National
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
The Position: The Director, Digital Workplace Adoption (DWA) is a hands-on, outcome-focused leader responsible for driving safe, effective, and measurable AI adoption across F12.net and our MSP customer base. Clarity, precision, and the ability to simplify complex concepts are essential. This role requires a practical communicator who can organize, listen, prioritize, and manage time effectively — paired with genuine care for people and change. The Director translates business goals into role-based AI and Digital Workplace scenarios (e.g., Copilot for M365, Power Platform, modern collaboration practices) and ensures value realization through change management, governance, training, and continuous improvement.
Responsibilities:
Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value
Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria
Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions
Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams
Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers
Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting
Partner with Sales & Marketing on pre sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities
Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption
Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction
Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans
Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices
Identify risks and issues; lead corrective actions and continuous process improvements
Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions
Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time
Perform additional related duties as required
Requirements:
8–10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3–5+ years leading DWA or AI adoption programs in an MSP or SI
Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability)
Hands on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization
Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP
Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design
Ability to instrument telemetry and translate insights into business outcomes and executive level narratives
Strong pre sales and GTM experience: discovery, SOW development, proposals, executive presentations
High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment
Eligible to work in Canada; willingness to travel to client sites as needed
Competencies:
Problem solving & critical thinking
Detail orientation with disciplined execution
Organization and ability to multi task across concurrent engagements
Change leadership & stakeholder management
Data-driven decision making and value storytelling
Consultative communication and teamwork
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment: F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.
The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities and duties required of people assigned to this job classification.
