Calgary, Ab Direct service provider Jobs – 242 Openings This Week

Operations Manager, Passenger Transportation Services
Care Accessible Trasportation —Calgary, AB
- $85,000–$120,000 a year
- Full-time
- Management
- Business
- Communication skills
- Dental care
- Vision care
Quick apply
3d
OAT Navigator
CUPS Calgary —Calgary, AB
- $26.88–$28.21 an hour
- Full-time
- In-person
- Communication skills
Quick apply
11d
Customer Service Agent - Baggage U, YYC (Part Time)
WestJet —Calgary, AB
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Health Care Aide
Alberta Health Services —Calgary, AB
- $26.43–$29.58 an hour
- Weekends as needed
- CPR Certification
- BLS Certification
- English
9d
AOI Operator (Midnight)
Dynamic Source Manufacturing Inc. —Calgary, AB
- Overtime
- Computer skills
- In-person
Quick apply
2d
Receptionist
GreenFox Inc. —Calgary, AB
- $17–$20 an hour
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
Warehouse Associate - Contract
Ecolab Inc. —Calgary, AB
- Full-time
- Oracle
- ERP systems
- English
4h
Direct Support Specialist Calgary
CBI Home Health —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Organizational skills
- Dental care
- Vision care
Quick apply
1d
H&M Sales Advisor
H&M —Calgary, AB
- From $15 an hour
- Part-time
- Sales
- Customer service
- Paid time off
Quick apply
Registered Psychologist - Autism Spectrum Disorder (ASD) Assessment Specialist
Canadian Psychological and Counselling (CPC) Clinics Inc. —Calgary, AB
- $130–$160 an hour
- Immediate opening
- Hybrid work
- Doctoral degree
- Master's degree
- Psychology
- Flexible schedule
Quick apply
4d
Subcontractors
LE Construction & Maintenance —Calgary, AB
- Maintenance
Quick apply
Community Sales Specialist
AFL Telecommunications LLC —Calgary, AB
- Full-time
- CRM software
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
7d
Project Manager - Advanced Process Control Services
Spartan Controls Ltd. —Calgary, AB
- PMP
- Customer service
- Engineering
7d
Talent Acquisition Specialist
Convergint Technologies Ltd —Calgary, AB
- $70,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Medical Office Assistant
The Dermatology Philosophy™ —Calgary, AB
- $22–$23 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Dental care
- Vision care
Outside Sales Representative
Westkey Graphics —Calgary, AB
- 8 hour shift
- Sales
- Customer service
- In-person
- Dental care
- Paid time off
Quick apply
Principal Electrical Engineer
Enfinite —Calgary, AB
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Travel
- Paid time off
- Work from home
Quick apply
Experienced Retail Store Manager - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Project Manager (Emergency Management)
H2 Safety —Calgary, AB
- Full-time
- PMP
- Project management
- Presentation skills
- Paid time off
Quick apply
10d
Protection Engineer
PS Technologies Inc. —Calgary, AB
- $60,974.35–$141,737.11 a year
- Immediate opening
- Remote
- Engineering
- Master's degree
- Electrical experience
- Designated paid holidays
- Disability insurance
Quick apply
3d
Accounting and Payroll Administrator
FTC Innovation —Calgary, AB
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Disability insurance
Quick apply
16h
Industrial Cybersecurity Specialist
Spartan Controls Ltd. —Calgary, AB
- Computer Science
- Engineering
- Analysis skills
3d
Embedded Security Technician - FIFO 14/14
Convergint Technologies Ltd —Calgary, AB
- Maintenance
- Math
- Project management
- Designated paid holidays
- Dental care
Quick apply
Security Systems Technician
Convergint Technologies Ltd —Calgary, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Security Systems Technician
Convergint Technologies Ltd —Calgary, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply

I want to receive the latest job alerts for direct service provider in calgary, ab

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Operations Manager, Passenger Transportation Services

Care Accessible Trasportation
Calgary, AB

Quick apply

Job details

Full-time
3 days ago

Benefits

Extended health care
Dental care
Company events
Vision care
On-site parking

Skills

Management
Post-secondary education
Process improvement
Business
Communication skills

Full job description

About the Role

Care Calgary Inc, a growing paratransit service provider, is seeking an Operations Manager to own day-to-day operations for our paratransit service in Calgary. This is a hands-on role with full accountability for scheduling, dispatch, driver performance, and front-line labour relations. The successful candidate will run the daily operation independently and will play a key role in maintaining service quality in our unionized environment.

This role calls for someone who can operate independently across three areas:

Day-to-day operational ownership of specialized transit service delivery
Labour relations judgment at the operational level
Execution of operational projects and process improvements

Key Responsibilities

Operations Leadership

Own daily paratransit operations, including scheduling, dispatch, on-time performance (OTP), and fleet/vehicle allocation
Monitor and address driver performance issues, including OTP shortfalls, in a fair and consistent manner
Ensure equitable distribution of vehicles (including hybrid fleet) across drivers and routes
Supervise dispatch staff, including coaching on communication tone, professionalism, and documentation standards
Identify and close gaps in day-to-day operational processes, such as end-of-shift reporting and review procedures

Labour Relations & People Management

Act as the primary point of contact for day-to-day labour relations matters, looping in legal counsel or senior leadership only for matters that require it (e.g., certification activity, litigation risk)
Interpret and apply the collective agreement; manage grievances through to resolution
Support collective bargaining processes, including preparation and follow-through
Manage discipline processes fairly and consistently, ensuring documentation meets legal and organizational standards
Own full-cycle recruitment for drivers and dispatchers, from sourcing and screening through interviewing and hiring

Project Execution

Own execution of operational and process improvement projects (e.g., SOP updates, technology rollouts), from planning through rollout, within the operations function
Establish milestones and provide clear status reporting for active projects
Proactively surface risks, delays, and resourcing needs to leadership rather than letting projects stall

Training

Own training delivery for drivers, dispatchers, and operational staff — onboarding, ongoing skills development, and compliance training
Build and maintain training materials that support consistent service quality

Customer Service & Stakeholder Relationships

Build and maintain strong, trust-based relationships with Calgary Transit Access and other key external stakeholders
Champion service excellence and customer service standards across the operation

Ownership & Independent Execution

Operate independently and take full ownership of day-to-day operations, with minimal direct supervision
Take initiative in identifying problems and driving improvements across the operation
Track and measure operational KPIs on an ongoing basis, working to meet and exceed baseline targets

Reporting & Communication

Prepare clear, regular operational reports for senior leadership without needing to be chased for updates
Support presentations to leadership and stakeholders as required

Qualifications

Required

3+ years of management experience within paratransit, specialized transit, or a closely related transportation service, with demonstrated ability to run daily operations independently
Demonstrated experience in labour relations within a unionized or newly unionizing environment (collective agreement interpretation, grievance handling, bargaining support)
Experience taking projects from planning to completion on schedule, without close oversight
Strong people management skills, including performance management, coaching, and discipline
Good judgment and discretion in handling sensitive HR and labour matters independently
Strong written and verbal communication skills, adaptable across formal (email) and informal (text/WhatsApp) channels
Demonstrated ability to track, measure, and drive performance against KPIs

Preferred

Post-secondary education in Human Resources Management, Business Administration, or a related field
Exposure to working with legal counsel on labour relations matters
Familiarity with ATU or similar transit union structures
Exposure to SOP development or technology-enabled process improvement initiatives
Experience working with municipal transit authorities (e.g., Calgary Transit Access)

What We're Looking For

Above all, we're looking for someone who takes ownership of the daily operation — someone who volunteers information and action rather than waiting to be prompted, and follows through on commitments without requiring repeated check-ins. This person is a genuine people person who builds trust easily with drivers, dispatchers, and external partners, and leads in a way that earns the confidence of the team. They're curious and adaptable, quick to pick up new tools and technology and eager to keep growing in the role. Clear, regular reporting comes naturally to them, so leadership is always informed without needing to ask.

Reporting Structure

Reports to the Vice President, Passenger Transportation Services on strategic direction, growth initiatives, and matters requiring legal counsel. Owns and runs the day-to-day operation independently, and coordinates directly with dispatch and driver teams.

We are an equal opportunity employer.

Pay: $85,000.00-$120,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site parking
Vision care

Work Location: In person

Quick apply

Refine Your Search

direct service provider jobs in calgary, ab

Operations Manager, Passenger Transportation Services

OAT Navigator

Customer Service Agent - Baggage U, YYC (Part Time)

Health Care Aide

AOI Operator (Midnight)

Receptionist

Warehouse Associate - Contract

Direct Support Specialist Calgary

H&M Sales Advisor

Registered Psychologist - Autism Spectrum Disorder (ASD) Assessment Specialist

Subcontractors

Community Sales Specialist

Project Manager - Advanced Process Control Services

Talent Acquisition Specialist

Medical Office Assistant

Outside Sales Representative

Principal Electrical Engineer

Experienced Retail Store Manager - Northern Canada

Project Manager (Emergency Management)

Protection Engineer

Accounting and Payroll Administrator

Industrial Cybersecurity Specialist

Embedded Security Technician - FIFO 14/14

Security Systems Technician

Security Systems Technician

I want to receive the latest job alerts for direct service provider in calgary, ab

Related Searches

Job seeker tools

Employer Tools

Browse

Stay Connected