Your Opportunity:
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. EHS is currently recruiting casual Emergency Communications Officers (ECO) in Calgary. We are looking for people who are great communicators, with strong language and listening skills, and who can remain composed under pressure. You are the calm, confident voice on the phone with 911 callers, collecting the necessary information to dispatch emergency crews. You will learn to quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Discover a supportive employer, a career that fits your lifestyle, and opportunities for professional development. Candidates undergo a multi-step screening process. Step one is an online assessment that evaluates job-specific behaviours, competencies, knowledge, and fit. Step two assesses your multitasking, decision making, typing, recall, and listening skills, as well as language comprehension. Step three is a formal interview. Successful candidates will receive paid on-the-job training, followed by a paid preceptorship with an experienced ECO before working independently. Candidates must be able to commit to a 20-week, full-time training schedule that requires 6-8 weeks of on-site classroom training in Calgary, as well as an on-site practicum for a minimum of 10-12 weeks. Shifts consist of 12-hour days and 12-hour nights. Mandatory sit-in shifts with an ECO will be required prior to hire.
Description:
As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions and contribute to the EMS dispatch process and strategies.
- Transition Company: Emergency Health Services
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Classification: Emergency Comm Officer (2190)
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Union: HSAA Facility PROF/TECH
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Unit and Program: ALTA Paramedic Health Dispatch, Communications and Deployment
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Primary Location: Quarry Crossing
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Location Details: As Per Location
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Multi-Site: Not Applicable
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FTE: 0.00
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Posting End Date: 31-JUL-2026
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Employee Class: Casual/Relief
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Date Available: 21-SEP-2026
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Hours per Shift: Varies
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Length of Shift in weeks: Varies
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Shifts per cycle: Varies
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Shift Pattern: Days, Evenings, Nights, Weekends
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Days Off: Other
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Minimum Salary: $33.07
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Maximum Salary: $41.01
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Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.
Additional Required Qualifications:
To be successful in this role, candidates must have Emergency Medical Dispatch (EMD) certification. Where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire. Graduate of an accredited Emergency Communications Certificate program, current Emergency Medical Dispatch (EMD) certification, previous 911-dispatch, or Public Safety experience preferred.
Preferred Qualifications:
To ensure your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials. Post-secondary education or training will only be considered when accompanied by proof of program completion (e.g. degree, diploma, or certificate).
