Job Title: Manager Front End (R)
Requisition ID: 195241
Career Group: Store Management
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta
City: Calgary
Location: 4645 Thorncliffe FreshCo
Postal Code: T2K 1B3
Looking for an exciting and fulfilling place to work? You've come to the right place!
We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.
Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 155 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.
Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “FreshCo.” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.
The Front End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.
People Leadership
- Create a coaching and development culture for all store employees that embraces a passion for food
- Demonstrate outstanding leadership while serving as a role model
- Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
- Manage store operations and communicate requirements/changes to department employees as required
Customer Offering
- Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
- Provide superior customer service to meet customer needs
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
- Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
Policy/Regulatory Adherence
- Ensure all applicable company policies and procedures are communicated and adhered to by employees
- Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
- Maintain a thorough understanding of all relevant company programs and attend training as required
Financial
- Balance cash office according to company policies and procedures
- Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
Personal/ Professional Development
- Thorough understanding of all relevant company programs; attend training as required
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies
Employee Engagement
- Act as the employer of choice by actively supporting an environment of employee engagement
- Initiate, support, participate and lead community and charitable events and activities.
Other Duties
- Coordinate maintenance of department equipment and repairs
- Provide feedback for continuous improvement
- Maintain a clean and safe working environment as per Company requirements
- Other duties as required
- Minimum 18 months of retail store experience, front-end department experience preferred
- High School Diploma
- Full knowledge of total store and department operations
- Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
- Proficiency in Microsoft Office Suite
- Above average communication skills (oral and written)
- Ability to work independently in a fast-paced environment
FreshCo. and its franchise partners offer teammates competitive total compensation packages that will vary by role, location, and store ownership. Some websites share job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.
Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
