Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating exceptional guest experiences. We are proud to foster an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
We are looking for a Hotel Manager to lead our team at Coast Calgary Downtown Hotel & Suites by APA, a 120 room downtown hotel. As Hotel Manger you will report to the Regional General Manager (Calgary), playing a key role in driving operational excellence, inspiring your team, and helping shape the culture of our hotel. You will formulate and lead the execution of strategic and business goals and targets, while ensuring alignment with Coast Hotels’ overall vision, values and strategic goals. You will also be responsible for ensuring the continued growth of the hotel’s revenue, while maximizing operational efficiencies and profitability, maintaining high customer service standards, ensuring smooth daily operations, and championing a people-first environment where Ambassadors and guests alike feel valued.
What you'll do:
- Create and lead the execution of an annual business plan for the hotel which includes measurable objectives that align with the overall business strategy
- Communicate the vision for the hotel and solicit the involvement of relevant leaders in each area of the business to build and execute related business plans
- Lead and develop a strong team with skills and talents through effective recruitment, mentoring, and professional development
- Maintain industry and professional expertise by participating actively in industry and professional events, conferences, reviewing relevant industry communication and analyst reports
- Use business and industry acumen to forecast and address future needs and challenges
- Establish clear plans, targets, and budgets to support operational excellence
- Closely monitor and measure operational plans and targets
- Identify problem areas and proactively take charge of solutions while being accountable for the performance of the hotel
- Establish processes to ensure decisions and actions are followed through and plans are executed for the hotel
- Anticipate, prioritize and allocate resources appropriately including capital improvements
- Set and manage performance targets/measures and motivate Ambassadors to achieve them
- Effectively communicate the hotel’s strategy so all ambassadors clearly understand it
- Engage all Ambassadors to actively participate in the hotel operations
- Create an environment which supports innovative problem solving and sharing of ideas from all levels of Ambassadors
- Identify and develop succession needs and risks, talent requirements and high potential talent
- Create and implement a community involvement plan, taking leadership roles within the local community and building a positive reputation for the company through active participation and support
- Build an effective network within the industry and profession
- Other duties as required
What we're looking for:
- Bachelor's Degree or Diploma in Hospitality or Hotel Management or equivalent education and experience
- 4 years’ experience as a member of a hotel leadership team in a comparable hotel or setting
- Demonstrated ability to take responsibility for financial results for a complex business unit or multiple business units
- In-depth understanding of hotel operations
- Highly developed communication and interpersonal skills to support the building of strong relationships with diverse groups of people
- Capable of leading a group of 35 to 40 Coast Ambassadors
- Exemplifies Coast Hotels’ 5 core values and corporate culture and ability to model Leadership Accountability
Why Join Coast Hotels?
- An inclusive workplace where diversity is celebrated, and every voice is valued
- Opportunities to grow your career within Coast Hotels and the broader hospitality industry
- A chance to make an impact - not just on business performance, but on the culture, guest experience, and community
- Competitive compensation and benefits, plus the opportunity to be part of a team that lives its values.
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
