Calgary, Ab Information systems Jobs – 3093 Openings This Week

Major Incident Coordinator
CPKC —Calgary, AB
- 12 hour shift
- Computer Science
- Engineering
- Analysis skills
12d
Canadian Benefits Advisor
CPKC —Calgary, AB
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Human Resources Administrator
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Canadian Armed Forces —Alberta
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ATCO Ltd. - Common Groups —Calgary, AB
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Client Support Case Manager
HomeFront —Calgary, AB
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SP-04 Taxpayer Services Agent – Western Client Contact Centre
Canada Revenue Agency —Calgary, AB
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Suncor Energy —Calgary, AB
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Data Center Technician, Data Centre Operations
Amazon Data Services Canada, Inc. —Balzac, AB
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Jr. Applications Analyst
TAQA —Calgary, AB
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Customer Service Representative - Part -Time
City of Calgary —Calgary, AB
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Technical Support Representative - Pacific Time Zone
ContactMonkey —Calgary, AB
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Information Management Strategist - AMENDMENT
City of Calgary —Calgary, AB
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Students and New Grads Opportunities
SUBNET Solutions —Calgary, AB
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AssetWorks —Calgary, AB
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Registry Agent (Part Time)
Alberta Motor Association —Calgary, AB
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2d

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Major Incident Coordinator

CPKC
Calgary, AB

Apply Now

Job details

Full-time
12 days ago

Benefits

Company pension

Skills

ITIL Certification
Defect resolution root cause analysis
Computer Science
Incident management
Team leadership
Engineering
Information Systems
Change management
Analysis skills
Continuous improvement
Decision making
Root cause analysis
Cross-functional collaboration
Leadership
Communication skills
Team coordination
CompTIA A+
Cross-functional communication
Business process improvement
SDLC

Full job description

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As a Major Incident Coordinator (MIC), you will be at the forefront of managing and resolving high-priority technology incidents that impact business operations. Leveraging your technical knowledge, analytical mindset, and leadership skills, you will coordinate cross-functional IT teams, facilitate critical incident response activities, and ensure timely restoration of services. The MIC serves as a trusted leader during incidents, driving effective communication, informed decision-making, and continuous improvement through root cause analysis and proactive system monitoring. This is an exciting opportunity to make a direct impact on business continuity and service reliability.

POSITION ACCOUNTABILITIES:

Analyze, document, and communicate findings using tools and methodologies such as process flows, business process designs, and system documentation while assessing impacts and risks associated with system or process changes
Continuously improve operational processes and system performance by identifying issues, evaluating current practices, and recommending effective enhancements
Execute ITIL-based Incident, Problem, and Change Management processes with minimal supervision while contributing to system and service availability improvements
Manage and prioritize incidents and problems of increasing complexity, balancing competing priorities, meeting tight deadlines, and ensuring stakeholder expectations are clearly communicated
Demonstrate strong critical thinking, analytical, and communication skills while collaborating with internal business partners, technical teams, leadership, and key stakeholders, and adapting to changing priorities
Support 24/7 operations as required, including 12-hour shifts, irregular schedules (evenings, weekends, and overnight), on-call responsibilities, and providing input to optimize system and process availability and performance

POSITION REQUIREMENTS:

Degree or diploma in Computer Science, Engineering, Information Systems, or a related discipline, or an equivalent combination of education and experience
Previous experience in a Major Incident Coordinator role or a similar position with demonstrated analytical and problem-solving capabilities
Proven ability to collaborate effectively with peers, leaders, cross-functional teams, and virtual teams in a fast-paced environment
Demonstrated success managing increasingly complex situations, leading teams, and driving issue resolution with limited supervision
Working knowledge of operational excellence frameworks and methodologies, including ITIL, Software Development Lifecycle (SDLC), and Project Management Office (PMO) practices and deliverables
CompTIA A+ and ITIL v4 certifications are considered strong assets and preferred qualifications

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee share purchase plan
Performance incentive plan
Annual fitness subsidy
Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

Criminal history check
Education verification
Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106407
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

#LI-ONSITE

#LI-HN2

Apply Now

Refine Your Search

information systems jobs in calgary, ab

Major Incident Coordinator

Canadian Benefits Advisor

Human Resources Administrator

Systems Administrator 1

Operational Systems Technologist

Systems Administrator - Specialist

Document Control

Desktop/Network Support

Aerospace Telecommunications and Information Systems Technician

Reporting & Analytics Analyst - Full time

Employee Services Representative

Client Support Case Manager

SP-04 Taxpayer Services Agent – Western Client Contact Centre

Business Systems Application Analyst

Data Center Technician, Data Centre Operations

Jr. Applications Analyst

Customer Service Representative - Part -Time

Technical Support Representative - Pacific Time Zone

Information Management Strategist - AMENDMENT

Support Analyst

Director, Information Technology

Students and New Grads Opportunities

Customer Care Support Analyst

Registry Agent (Part Time)

Inventory Control Analyst

I want to receive the latest job alerts for information systems in calgary, ab

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